View Vacancy - IT Support Officer (ITSO) – Berlin / Corporate Services (DEU23.179)

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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support

The British Embassy in Berlin is part of a worldwide network, representing British political, economic and consular interests overseas. We are currently seeking a part time IT Support Officer (ITSO) to provide efficient, high quality IT support to ensure the smooth running of IT services across the Embassy.

Why should you apply?

The successful candidate will be responsible for responding to customer requests as part of the IT team within the wider Corporate Services. You will work alongside the IT Manager and part time ITSO by diagnosing and resolving hardware and software problems in line with FCDO policies. Supporting the ongoing technology needs of Embassy employees by providing support in conjunction with the UK Help Desk. The jobholder will need to demonstrate skills in balancing and prioritising support calls and workload. Have excellent communication skills and attention to detail and work well under pressure.

This is a part time role of 18.75 hours weekly spanning 5 days per week (essential) and sharing complementary shift patterns with the current part time ITSO.

What is this role all about?

  • Providing a focal point for IT users in Berlin on a range of technical and administrative IT related queries for both hardware and software;
  • Support the IT Team with maintenance, infrastructure and upgrades to a range of ITC systems including different types of networks, VoIP phones, mobile phones and provide knowledgeable application support for Windows and MS Office 365 applications;
  • Support end users' devices and act as local Help Desk support responding to queries, including support of telecommunications and video-conferencing;
  • Proactively maintain IT Infrastructure, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel as necessary;
  • Take direction from the IT Manager, IT Service Managers and Secure Technical Services Officer and keep up to date with FCDO ITC matters via channels such as Teams meetings and online forums.
  • Act as point of contact for technical visits when necessary, including out of regular office hours attendance if operationally required;
  • Managing accurate inventory of Post’s ITC equipment and maintain audit requirements and adhere to security operating procedures in line with current policies;
  • Work closely with Munich and Düsseldorf Consulates' IT teams via regular team meetings, liaising on IT related matters when necessary;
  • IT Team is the first point of contact for official telephones and internet connections (residential and office landlines, mobile phones, official internet subscriptions, cancellation and problem resolution).
  • Support change management in Berlin and across the Germany network as upgrades take place and new systems are implemented.
  • Support in-house and visiting teams who conduct electrical testing procedures such as PAT testing and maintenance as required;
  • Work in crisis IT support across the Germany network including preparation and training staff.
  • Support FCDO technical requirements for events and official visits in conjunction with other teams at the Embassy, Residence and occasionally involving travel; 
  • Take part in mandatory training and development as requested including yearly performance reviews;
  • The Embassy offers learning and development opportunities throughout the year and invites you to join committee led forums where you may have an interest and can help shape the organisations objectives
  • Perform ad-hoc duties as required by the role, occasionally involving travel, working at the residences and perform duties out of regular working hours.

Our ideal candidate shows:

  • Good working knowledge of IT hardware and software
  • Microsoft Office 365 skills
  • Strong customer service skills
  • Well organised and attention to detail
  • Work well under pressure
  • Ability to maintain confidentiality at all times
  • Fluency at C1 level in English
  • IT related qualification or equivalent experience in a business environment
  • Knowledge of networking infrastructure
  • Fluency in German
Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service
28 May 2023
Administrative Officer (AO)
Part-Time, Fixed term, with possibility of renewal
18.75 h per week
Europe, Eastern Europe & Central Asia
Germany
Berlin
British Embassy
1
EUR
24,132 gross per annum rising to 27,105
yearly
15 July 2023

This is a fixed-term 24-month contract with the possibility of a permanent contract subject to performance and funding. 

Working pattern will be in line with British Embassy’s internal policies. In order to carry out their work, the post-holder will be required to work outside the normal working hours from time to time,

The gross yearly salary is € 24,132 gross per annum rising to approx. € 27,105 gross annum after a qualifying period in addition to performance related pay. (Salary is not negotiable).

The successful candidate will be subject to academic /professional background check and security clearance.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Our Learning & Development environment: The British Government Germany Network has a strong ethos of Learning & Development, including our Learning & Development Week. In addition, there will be many opportunities for support, including mentoring, coaching, job shadowing and secondments and dedicated L& D days. This is in addition to the induction programme offered to all staff.

The successful applicant will be encouraged to be actively involved in the corporate life of the Embassy, contributing to the wider objectives of the British Government’s Germany Network and supporting a positive working environment.

The successful candidate will be subject to a professional background check and security clearance. The successful candidate must have pre-existing work authorisation in Germany in order to apply.

Staff recruited locally by the British Embassy are subject to Terms and Conditions of Service according to local German employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

 

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Government Germany Network will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.