View Vacancy - Fiscal Crime Liaison Office Assistant (BIH19.480)

The British Embassy in Bosnia-Herzegovina is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking to recruit a full-time Liaison Officer Assistant for Her Majesty’s Revenue & Customs (HMRC) Fiscal Crime Liaison Officer.

HMRC is the UK’s tax and customs administration. HMRC is responsible for collecting tax revenue on behalf of the UK government, making sure that money is available to fund the UK’s public services and for helping families and individuals with targeted financial support. HMRC is also charged with closing the tax gap and reducing avoidance and evasion. 

This role involves providing essential office support functions to enable the Fiscal Crime Liaison Officer to operate lawfully and effectively. This is an exciting and challenging role, and the successful candidate will be working in a fast-moving team environment where time critical actions are crucial to success. The Liaison Office is fully committed to the professional development and training of its staff.

The successful candidate will join a dynamic team working at the forefront of the fight against organised crime, tax fraud and international money laundering. Reporting to the HM Revenue & Customs Fiscal Crime Liaison Officer, the jobholder will play a pivotal role in facilitating the flow of data between UK-based investigators and key partners within Bosnia and Herzegovina, and the Western Balkans law-enforcement community. The post is based in Sarajevo, and may involve travel throughout Bosnia and sometimes abroad.

The successful candidate will need to demonstrate excellent organisational skills, and a practical approach to multi-tasking and problem solving, as well as the ability to quickly grasp complex issues. They will develop an understanding of HMRC strategic priorities on fiscal crime and how we are working to promote them within country.

Main duties and responsibilities:

•  Assist the Liaison Officer in gathering relevant information from a wide range of sources; disseminating this information in an accurate and timely manner via clear and concise reports to UK colleagues or via official letters to Western Balkans Law Enforcement Agencies. Prioritising their workload against case priorities and being mindful of the relevant requirements of UK, BiH, and Western Balkans legislation;

•  Dealing with senior officials from all levels of government in a professional manner and travel in Bosnia and sometimes abroad if required for official meetings;

•  Conduct office administration duties under the supervision of the Fiscal Crime Liaison Officer. Duties include record management, vehicle management, maintaining office accounts, planning travel, visits and organising events. Must be able to follow standard operating procedures and written processes with minimal supervision;

•  Searching open source material and media reporting to identify anything relevant to the FCLO;

• Maintain oversight of regional projects as required including monitoring and evaluating their impact, monitoring budgets to ensure value for money and producing narrative reports to deadlines.

• Fluent oral and written in English and in Bosnian/Serbian/Croatian;
• Bachelor's degree;
• Relevant work experience, including evidence of engaging stakeholders, customers and partners at all levels;
• Experience of dealing with government agencies or work experience in planning meetings/contacting officials/keeping accounts;
• Project management experience;
• Excellent IT skills – advanced skills in MS products & interrogation / maintenance of databases;
• Ability to do verbal and written translations as the candidate will be required to translate at key meetings with high profile/Unit heads of Law enforcement agencies and at formal presentations to an audience and translate official letters in requesting operational assistance;
• Strong interpersonal and communication skills and confidence in dealing with senior level people;
• Constructive, positive and service orientated attitude;
• Experience of working in an area with a high level of personal responsibility and has a track record of being accountable for own actions / decisions;
• Excellent organisational skills for document and record management;
• Ability to work with minimal supervision and to prioritise workloads where required;
• Ability to respect the confidentiality of work issues and understands the personal and professional consequences of lapses in security;
• Flexible approach to work and travel, possibly overnight as some meetings where translation services are required are not in Sarajevo but across the country.