View Vacancy - Head of Corporate Services

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support

The British Embassy in Tunis currently has a vacancy for a Head of Corporate Services, Grade – C5 (L).

Main Purpose of the Job:

To lead a large corporate services section in one of the UK’s largest Embassies in the Middle East and North Africa (MENA) region. You will also be the link to the FCO’s global Corporate Capability Programme, a transformation programme for the delivery of corporate services globally. You will be responsible for managing a number of teams, recommending, and implementing cost-effective action to the Ambassador and Deputy Ambassador to achieve value for money and greater efficiency across the teams you manage and the wider Embassy.

Main duties and responsibilities:

The British Embassy Tunis has been through a period of substantial change and expansion over the last seven years following the 2011 revolution and tragic terrorist attacks in 2014. These events resulted in a rapid increase in the number of UK government employees based in the British Embassy in Tunis, with the arrival of several new teams meaning the Embassy is now home to over 130 staff, plus around 20 staff from the British Embassy in Tripoli. 

You will ensure the diverse needs of different UK government departments operating on the Embassy platform are met and provide inspiring leadership of the large Corporate Services section. You will use your strong interpersonal and management skills to support your team’s delivery of consistently high standards across finance, procurement, HR, estate management and logistics, developing strong relationships with corporate services colleagues in London and in our four service hubs, as well as with your counterparts in the region and beyond.

You will be the senior lead on all things corporate supporting the Ambassador and Deputy Head of Mission and ensuring they have full visibility of all corporate delivery. In addition, you will be the link to the FCO’s global Corporate Capability programme, supporting and implementing pilots of this exciting new change programme within the post and across the network to drive forward change, improving the effectiveness and efficiency of the Embassy’s operations, increasing output and improving financial and procedural compliance. 

You will often be required to resolve complex technical and/or managerial problems and will have considerable discretion to take decisions on the direction of corporate services work across the Embassy. Your main duties will include:

Cross-Embassy Leadership: Working with the Ambassador and the rest of senior management to identify priorities for cultural and systems change and to communicate and embed them effectively across all sections. You will oversee implementation of the centrally led Corporate Change Programme, influencing London to ensure our local context is taken into account and ensuring that the Embassy has the staff, resources and policies in place to deliver changing political priorities. You will play a central role as member of a number of embassy-wide Committees, leading by example to ensure full participation from across the Embassy.

Strategic Budget Management: You will ensure all spend delivers value for money in support of Embassy objectives, with responsibility for overseeing all financial bids and returns and, where necessary, making recommendations on the most effective use of limited resources; you will provide strategic guidance to the Finance Manager to ensure accurate forecasting and spend; you will lead monthly budget review meetings with the Ambassador; and ensure financial compliance, including through spot checks and challenging suppliers.

Estate Management: You will provide leadership and strategic oversight to the Estates Team and Facilities Management Provider to ensure the embassy maximises the benefits of our buildings and wider estate, while also meeting health and safety standards. You will ensure all UK based staff are housed appropriately, in line with the Residential Accommodation Policy and provide senior oversight of the facilities management contract (FY 18/19 value of £160K) ensuring value for money and high service standards from the contractor.

Human Resources Leadership: You will provide evidence-based advice to the Ambassador and Deputy on all strategic HR issues and, through your team, ensure their decisions are implemented. Within this, key roles will include reviewing and implementing Terms and Conditions of Service (TACOS) working with our Legal Adviser to ensure compliance with local labour law; recruitment; performance management; induction processes; salaries and performance pay; appraisal quality control. You will be the senior point of contact for the Regional HR Hub in Abu Dhabi, ensuring they are providing our staff with a consistently high quality service.

Crisis preparedness: You will play a key role in ensuring that the Embassy is fully prepared for any crisis, coordinating preparedness across the Corporate Services team and taking the lead on logistics and staff welfare during a crisis.

Protocol: You will engage with senior MFA contacts to ensure that the local bureaucracy is understood and followed without interrupting Embassy working practises.

Resource Management: You will lead a team of 24 Corporate Services staff, with direct line management of four team leaders covering technical works, HR, finance, estates, cleaners, drivers and the staff of the Ambassador’s Residence.

• Oversight of Tunis Local budget allocation approximately £2.5m {FY 18/19}

Key competencies required:

Leading and Communicating - Effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It’s about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.

Managing a Quality Service - Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery.

Making Effective Decisions - Effectiveness in this area is about being objective; using sound judgment, evidence and knowledge to provide accurate, expert and professional advice. It means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well-reasoned justifiable decisions.

Changing and Improving - People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. It’s about being open to change, suggesting ideas for improvements to the way things are done, and working in ‘smarter’, more focused ways.

• Fluency in English written, spoken and listening skills

• Proven ability to manage teams and budgets

• A track record of strong delivery in customer facing roles

• Ability to develop trusted relationships with senior managers and junior staff

• Fluency in French or Arabic would be an advantage

• Experience of change management

• Knowledge of local labour law

• Previous experience of working for an Embassy or other international organisation

28 November 2018
Senior Executive Officer (SEO)
Full-time, Fixed term, with possibility of renewal
Middle East & North Africa
British Embassy
6,982 rising to 8,657 after probation
1 February 2019

Working hours and remuneration:

Conditioned working hours are 40 hours gross per week. Standard working hours are from 08:00-16:30 from Monday to Thursday and 08:00-13:00 on Fridays.

The British Embassy in Tunisia offers an attractive working environment and remuneration package for this role. Initial salary will be TND 6,982 per month while on probation. Salary after probation is TND 8,657. This is a Full-time, Fixed Term for 1-year with possibility of renewal.

The successful candidate will be subject to a 90-day probationary period.

The appointment will also be subject to satisfactory local and UK security clearances.

Application process:

Interested candidates must include the following items along with the completed online application form:

1. An updated Curriculum Vitae (CV).

2. Please provide examples of performance in each competency on the motivation section of the online application form or cover letter.

Applications that do not include these will not be considered.

Closing date for applications is at 23:55 (local time) on 28 November 2018.

Applications received after the stated deadline will not be considered.

Due to the large amount of job applications the Embassy receives, only those shortlisted for interview will be contacted.

The recruitment process, including security clearance, is expected to take up to two months.

The start date mentioned is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

The British Embassy Tunis is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.