View Vacancy - Consular Officer (ITA23.671)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The main purpose of this job is to work as part of a high performing team delivering first class consular assistance and support to resident and visiting British people across the Italy network. 

To build and maintain good working relationships with internal and external stakeholders, in order to support British nationals in times of difficulty.

To support the Consul and colleagues in the Italy and Europe network to deliver against our strategic objectives.

Roles and Responsibilities 

Assistance

  • Provide consular assistance to British nationals in Italy in line with Consular guidance, whilst ensuring family members in the UK are also informed and supported
  • Conduct visits to vulnerable British nationals which may include to prisons, courts, hospitals, morgues.
  • Work with colleagues at post and FCDO UK to ensure a joined up approach to high profile cases ensuring internal stakeholders are fully informed
  • Responsibility for auditable official documents as well as occasional financial transactions
  • Flexibility covering office roles during absence including issuance of Emergency Travel Documents
  • Occasional out of hours work as national duty officer or responding to a crisis situation
  • Possiblity to provide resilience and support to other posts across the Europe network

Prevention

  • Identify and escalate trends and issues to support prevention initiatives, collaborating closely with colleagues across the Italy and European network on projects, campaigns and media messaging
  • Identify services available from local organisations and professionals to make it easier for British nationals to obtain help

Crisis

  • Maintain a high level of preparedness in order to respond effectively to local crises involving British people
  • Participate in local crisis planning and exercising as part of a mission-wide effort
  • Collaborate with emergency service agencies and possible deployment in the event of a crisis involving British people
  • Support contingency planning for large-scale events likely to attract significant numbers of British visitors

 

Stakeholder Engagement

  • Identify and help to develop a network of mutually beneficial relationships with internal colleagues, local authorities, travel and tourist industry, British community groups, and the NGO sector.
  • Liaise and collaborate with local authorities to understand local policies, procedures and how they impact on British nationals and our services.  Proactive engagement to solve issues and reduce negative impact.

    • Previous experience in a customer facing role and ability to respond to a wide range of customer needs;
    • Fluency at minimum C1 level both in English and Italian according to CEFR Framework*, or equivalent
    • Excellent administrative and organisational skills and prioritising;
    • Good communication and problem solving skills;
    • Strong and flexible team player;
    • Excellent time management; ability to work under occasional periods of high stress;
    • Resilience and resistance to trauma, ability to cope with the challenging nature of consular work;
    • Excellent IT skills and knowledge of Microsoft systems

  • Previous Consular experience;

  • Knowledge of Italian government structures and processes;

  • Experience in responding to crisis situations and/or crisis training
Changing and Improving, Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
7 January 2024
Administrative Officer (AO)
Full-time, Temporary
35
Europe, Eastern Europe & Central Asia
Italy
Rome
British Embassy
2
EUR
€ 2,790.00 gross/month
monthly
1 February 2024

This is a full-time temporary position with possibility of extension with a contract of 8 months, graded AO according to the Civil Service grading structure. The annual gross salary is € 39,061.00 with an additional payment of € 10.33 EDR paid 13 times per year (pro-rata). There are 14 salary payments in a calendar year, with double salary payments in June and December. If working less than a full calendar year, the additional salary payments will be pro-rata.

Working hours are 35 hrs per week Monday to Friday, typically from 09.00 – 17.00, with some flexibility.

All staff are enrolled in the Italian state social security and pension schemes, with flexibility to pay into the employee’s private pension scheme if chosen.

The appointment is subject to security clearance, professional background check and the successful completion of a probationary period of 4 months.

All staff employed by the British Consulate are subject to Italian income tax (IRPEF). However the administration of these tax payments will vary depending on nationality.

Staff recruited locally by British diplomatic missions in Italy are subject to terms and conditions of service according to local Italian employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Italy and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

All applicants should have the right to live and work in Italy. The British Consulate does not sponsor for work permits.

When completing the motivation field please make sure you present clearly and concisely why are you applying for the position.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. 

FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment  levels  please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.