View Vacancy - Consular Assistant A2 (L) (02/18 DAR)
Main purpose of job:
To provide a high quality and efficient consular service to British nationals in Tanzania in line with the standards set out in our publication "Support for British Nationals Abroad: A Guide” and Consular Strategy.
Roles and responsibilities / what will the jobholder be expected to achieve?:
As Consular Assistant you will be responsible for providing consular assistance in Tanzania. This may include: visiting people who have been arrested, are in prison or hospitalised; visiting mortuaries; supporting bereaved families and victims of crime, victims of sexual assault and dealing with cases involving child abduction. The successful candidate will also work closely with colleagues across the Sub-Saharan Africa network and in the UK in order to ensure excellent delivery and consistency of services. The candidate must be able and willing to engage on these difficult issues:
- Checking and processing applications for Emergency Travel Documents.
- Liaising with partners including local authorities, British companies, the tourism industry, airlines, wardens, consular correspondents, NGOs, other diplomatic missions etc.
- Delivering outreach activities which support our Consular Strategy objectives.
- Contributing to crisis planning and response in DRC.
- Managing information, completing returns and other administrative tasks.
- The successful candidate must be prepared to work out of hours if required (see below on time off in lieu/overtime).
For many British nationals, the only contact they will ever have with a British mission will be through our consular services, often in times of great personal distress. As a customer-facing member of staff, the jobholder will need to have excellent communication skills and be able to deal with distressing situations in a sensitive manner and with empathy. The successful candidate will need to be able to demonstrate the following key skills and attributes:
- Excellent all-round communication skills to manage customer expectations and deliver difficult messages;
- Excellent customer service skills; ability to respond to a range of customer needs and cultivate strong relationships with customers and stakeholders;
- Calmness under pressure;
- Ability to research and follow guidelines, and to plan and prioritise effectively;
- Ability to work well with others - to build and maintain relationships with customers and stakeholders;
- Strong problem solving skills using own judgement;
- Ability to respond quickly to changing priorities, sometimes in pressurised environments;
- S/he should be prepared to react positively to change and ready to try new ways of working;
- Excellent IT and numeracy skills (a working knowledge of Microsoft Excel, Word and Outlook is essential;
- Fluent in English (if non-native English speaker then IELTS band 7 or TOEIC 875 points or above or equivalent).
- Experience working in a British or international environment;
- Knowledge of Swahili would also be advantageous.
Learning and development opportunities
As well as successful completion of relevant online learning for the role, the successful candidate will be required to complete an introductory consular training course in the first three months of the job. There are also opportunities to job shadow consular teams at other British missions in the region.
Monday – Thursday 07:30 – 15:30; Fridays 07:30 – 13:00
The job holder must be prepared to work out of hours in emergencies, for which time off in lieu will be given, subject to prior agreement by management.
- The jobholder will occasionally have to manage challenging but rewarding consular cases. They will help customers through some of the most difficult experiences of their lives;
- Please note that incomplete applications will not be taken into consideration. Only shortlisted candidates will be contacted. Interviews will be held the week of 8 October during which written and spoken English will be tested.
- 1 November is a provisional Start Date, the start date could be moved earlier or later for the right candidate.
- Please complete the application form in full as the information provided is used during screening.
- Please check your application carefully before you submit, as no changes can be made once submitted.
- The British High Commission will never request any payment or fees to apply for a position.
- Employees recruited locally by the British High Commission Dar Es Salaam are subject to Terms and Conditions of Service according to local employment law in Tanzania.
- All candidates must be legally able to work and reside in Tanzania.
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:https://www.gov.uk/government/publications/civil-service-competency-framework Please note: Job grade AO=A2
- Reference checking and security clearances will be conducted on successful candidates.
- At the time of application please apply for a Police Clearance Certificate at the Local Authorities. The document may be required should you be invited for an interview.
This opportunity is closed to applications.