View Vacancy - Consular Officer- A2
Main purpose of job
This is an exciting opportunity to be part of a small, high performing team making a real difference to people’s lives, often during times of real distress. The main purpose of the job is providing consular assistance to British nationals across Bangladesh (mostly Dhaka although with regular travel to Sylhet).
Roles and responsibilities
Assistance
- Handle a full range of assistance cases, supporting British nationals and their families/relatives with tact, emotional awareness and within Consular guidelines.
- Meeting and assisting British nationals at the BHC counter and dealing with enquiries by email and telephone.
- Liaise, update and communicate Consular cases details where necessary with other posts or London e.g. Country Case Manager, Global Response Centre etc.
- Using Management Information Systems & Casebook for opening, logging and updating Consular cases and completing vulnerability checklists.
- Lead for section on Budget management.
- Provide backup and support for colleagues as required.
Communications
Active involvement in promotion of communication campaigns and assisting with outreach work within Bangladesh.
Crisis Preparedness
Updating Crisis contacts and liasing with Contacts across to assist crisis team in preparation for any incident. Assisting with Consular Field Deployment Training.
Resources &Administration
- Prism responsibilities for receiving and posting.
- Ensuring reconciliation of all payments by cash, preparation of Consular cash certificates, completion and compilation of Management Information.
- Ensure that the notice board and waiting room is kept stocked with leaflets and order further copies when required.
- Maintaining consular filing system, archives and weeding of old files.
What we do
Consular Excellence is about providing high quality, modern, cost effective and efficient support to British nationals overseas.
Among other areas, the Consular Strategy 2013 – 2016 focusses on:
- Improving the services we offer British nationals overseas.
- Changing how we deliver our services.
- Helping customers in a crisis.
What we want from you?
This is an exciting opportunity to be part of a small, high performing team making a real difference to people’s lives. The role calls for someone who is highly motivated with excellent communication skills and the ability to deal with a wide range of people often in stressful situations. We are looking for a resilient and organised individual with an ability to manage challenging workloads, working in collaboration with consular colleagues across the India and London network to deliver a high quality service to customers. It also offers the opportunity to travel across South India, building key partnerships with internal and external stakeholders. It occasionally might require travel at short notice and working outside normal working hours. All mandatory training would be provided along with a variety of developmental opportunities.
- EDUCATION: Graduate
- Display strong administrative skills with good working knowledge of Windows and MS Office applications, especiall MS Outlook, Word & Excel.
- Good communicator at all levels with excellent standards of written and spoken English.
- Ability to work to deadlines with attention to detail & accuracy.
- Strong customer service skills with ability to focus on the customer requirements.
- Adapt to immediate and long term changes in priorities.
- Be a team player who is supportive to colleagues at all times.
- Self starter with good interpersonal & time management skills.
EXPERIENCE:
Minimum of 2 years relevant experience in frontline customer service.
Understanding of Sylhetti would be an advantage.
For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, starting salary will be 61,230 Taka per month. Salary will be commensurate with the successful candidate’s experience and qualifications. Other benefits include 13 month’s salary and life and medical insurance coverage.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
To Apply:
- Complete the Online Job Application Form
- Attach a detailed CV
- Attach appraisal forms ( Internal candidates only)
Please Note:
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.
