View Vacancy - Head of Insight & Communication Evaluation, New Delhi (Part time), C4, New Delhi
‘’Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.’’
Please Note: This is a fixed term part time role, with a working pattern of 3 days a week for a period of 1 year.
Main purpose of job:
To oversee high quality research, analysis and evaluation to enable UKinIndia’s communications work, ensuring that we are delivering real impact in support of policy objectives. The mainstream M&E practices across the UKinIndia communications team.
Roles and Responsibilities:
The role
This is an exciting new role sitting at the heart of the UKinIndia network communications team, with a specific mandate to ensure that our campaigns are effective, impactful and evidence based.
The UK has moved to a campaigns based approach to communications; the jobholder will be expected to use insight to refine these campaigns and make sure that they reach the right audiences, in the right way. The ability to analyse complex information, to communicate clearly your findings and advice, and to use information to deliver tangible results is hugely important.
It will be the jobholder’s responsibility to ensure that, through evaluation, the communications work of the UK is really delivering. You will know what success looks like, how to measure returns against objectives and how to come up with innovative ways to measure campaigns in a low or no cost way.
You will be required to work in close collaboration with a team of campaign managers and media specialists, working in multiple locations (there are seven Deputy High Commissions across India, and well as the High Commission in Delhi). You will establish and drive new strands of work, bringing a wide variety of stakeholders with you. You will use your knowledge and expertise to support and challenge colleagues, as appropriate. You will build Monitoring & Evaluation and insight gathering capability within the communications network and will also help to upskill and support policy officers across the High Commission.
You will also take on wider responsibilities as part of the Press and Communications Group, providing mentoring and training for others, and taking the lead on some corporate issues.
Specific responsibilities of the job holder will include:
- Work with campaign managers to gather audience insight and ensure that UK communications on each priority theme speak to the requirements of that audience
- Design and deliver bespoke pieces of research to help us understand how the UK is perceived
- Develop a robust monitoring and evaluation framework, for use across multiple departments and taking into account best practice from across the UK Government
- Work closely with digital teams and the regional digital hub to refine our digital monitoring capacity
- Develop and deliver reports on UK performance to senior stakeholders
- Upskill the UK network in India on monitoring and evaluation and insight gathering, through training and mentoring
- Where appropriate, help colleagues in the wider South Asia network to embed an evidence based approach to their comms work
- Lead on compiling the monthly snapshot of communications work from across the India Communications Network
- Lead on managing the external perception survey and companies that we have hired to complete the work
- Lead on evaluating the impact of UK specific breaking issues (such as Brexit) on our target audience
- Lead on measuring impact of individual comms events/activities across the network
The job holder
You will need to be proactive, organised and energetic. This role is about embedding a planned and evidence-based approach to communications (rather than responding to events), so you will need to able to take a long term view and not be influenced by what is immediately in front of you. You will need to be persuasive and good at building team relationship. You will need to spot opportunities and think creatively about how to improve our communications, even where there is minimal budget. Where appropriate, you will need to be able to deliver results quickly and to a high standard independently.
Experience in primary and secondary research and digital monitoring is essential. The ideal candidate will also have proven experience in delivering communications campaigns from start to finish. You will be able to demonstrate your understanding of how insight and evaluation play a crucial part in delivering world-class communications.
You will need to have a sound understanding of campaign planning, and able to think creatively about how to tackle issues, change perceptions and get your audience’s attention.
The British High Commission
The UK is one of the largest and more active foreign missions in India, and it represents the FCO’s largest overseas network, with over 1000 staff and eight posts. The Press & Communications Group sits at the heart of this network, with frequent access to the High Commissioner and engagement with the 16+ government departments represented in India. Despite its size, it is a warm and welcoming team. The High Commission is committed to ensuring officers enjoy a good work life balance. It is a stimulating place to work where we value diversity and inclusion and care about the development of our people.
Resources managed:
The job holder will be responsible for managing a modest research and evaluation budget.
Language requirements:
Language: English and Hindi.
Level of language required: The jobholder should be fluent in written and spoken English and be able to function in Hindi.
A written test will be included as part of the recruitment process.
Learning and development opportunities:
The jobholder will be able to access a wide range of English language online and face-to-face training delivered for the UK government in Britain and abroad. They will have opportunities to access specialist training for government communicators. Much of the learning is on the job, which will be diverse and varied.
Working patterns:
The British High Commission network across India is committed to providing flexible work patterns. While standard hours are 08:30-16:30, with 30 minutes for lunch, the use of mobile ICT and the nature of the job means that the jobholder will be able to work different hours according to their personal circumstances.
Essential on arrival:
Previous experience of designing (and running) primary and secondary research.
Desirable:
- Market research qualification
- Solid understanding of campaign planning and experience in designing and delivering a campaign.
- Familiarity with different digital platforms (Facebook, Twitter, WhatsApp) and ability to evaluate digital impact through these.
For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, salary will be INR 61,457 per month plus 12% provident fund and 6% Special Allowance.
Additionally the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with Rs. 500,000 floater cover for your immediate family.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.’’
To Apply:
Please note applications without (a) and (b) will not be considered.
a) Complete the Online Job Application Form.
b) Complete the motivation segment in the Online Application Form and the competency questions.
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable). They should also inform their current line managers, and check for the eligibility clause if on probation, else the applications will not be considered.
We will accept only online applications by “16th March ’20” midnight.
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
‘’Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.‘’
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.
