View Vacancy - Pro-Consul (Caseworker) (REF.DEU977)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Embassy in Germany is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for an independent, well organised and proactive Caseworker to support their consular team. The consular team in Berlin is part of the wider EuroAsia consular region that includes twenty-nine countries. The job holder will be providing consular assistance and services to British nationals and also support the consular teams in Munich and Dusseldorf. We’re always happy to welcome new colleagues, who join us to create better consular support throughout our region. 

What you can expect

The main part of your job will be to provide consular help to distressed British nationals, including visiting prisoners, dealing with people in hospital or victims of crime. You will be responsible for handling individual cases from start to finish, using different assessment tools to decide on appropriate assistance. This involves liaising with German and UK authorities, charities, and other stakeholders (police, prisons, social services, public prosecutor, shelters, NGOs, psychosocial counselling).

The position is varied and will provide opportunities to develop working contacts for consular assistance where necessary. You will also be able to participate in prevention campaigns and support the wider efforts in the region and have the chance to take part in Post crisis preparedness efforts, activities and deployment in case of a crisis. Effective cross-section work will help you achieve this.  The consular caseworker role is very rewarding but you will also come face-to-face, and have to provide support to distressed people – in shock, grieving and in crisis situations  – you will need a good level of resilience to deal with the variety and pace of work. You will find a strong, experienced team willing and able to guide and support you in your work and development.

Part of your duties as a caseworker will also include accepting Emergency Travel Document (ETD) applications and processing them, as well as handling correspondence, enquiries in person and on the phone, and some administrative tasks.

We are especially looking for:

  • Prior experience in a customer facing role;
  • Experience in dealing with distressed people;
  • Knowledge of social work.

 

What we offer

We offer an exciting opportunity to work in a modern international work environment in the heart of Berlin. You will be working for a leading government organisation, which values and supports your personal and professional development. Beside that we offer a competitive salary with an attractive compensation package. And who knows, if you’re lucky you might even meet her Majesty, The Queen.

 

 

 

 

  • Previous experience in a customer service facing role and the ability to respond to a wide range of customers’ needs;
  • Language skills: Excellent oral and written German & English;
  • Good communication, interpersonal and team working skills;
  • Good telephone manner;
  • Flexibility, resilience, patience, and the ability to deal with difficult situations, including out of hours and in an emergency or crisis;
  • Excellent organisational and time management skills;
  • Adaptability and a positive mindset towards change and working as part of a wider team;
  • Self motivated and able to work effectively and proactively without close supervision;
  • Ability to display a high level of discretion and responsibility;
  • Very good IT skills, especially MS Outlook, Word, PowerPoint and Excel.
  • Knowledge of the German administrative, justice & legal systems and social services;
  • Experience in a similar role;
  • 5 years work experience.
5 December 2016
Administrative Officer (AO)
Full-time, Fixed Term
37.5
Europe, Eastern Europe & Central Asia
Germany
Berlin
British Embassy
1
EUR
3,075 (salary is not negotiable)
1 February 2017

This is a full-time position of five working days 37.5 hours net per week, for an initial contract period of two years, which may be extended by mutual agreement.

The British Embassy in Germany has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Embassy staff.

The successful applicant will be encouraged to be actively involved in the corporate life of the Embassy, contributing to the wider objectives of the British Government’s Germany network and supporting the Embassy’s positive working environment.


The successful candidate will be subject to professional background check and security clearance.

All applicants should have the right to live and work in Germany. The successful candidate must have pre-existing work authorization for Germany in order to apply. The British Embassy does not sponsor for work permits.

Staff recruited locally by the British Embassy in Germany are subject to Terms and Conditions of Service according to local German employment law.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.