View Vacancy - Pro Consul, British Embassy Washington D.C.

Main purpose of job:

The British Embassy in Washington DC has an exciting opportunity for a dynamic and detail-oriented person to join our busy Consular Team as the Pro Consul.  Reporting to the Vice Consul in Washington DC, but with occasional travel across the Americas consular region, the successful applicant will play a key role in front-line service delivery, stakeholder management and prevention activities, as well as making an effective contribution to the wider Consular regional network. The Americas Consular Network provides high quality, professional, empathetic services to British nationals, providing tailored support to the most vulnerable, encourages British nationals to take personal responsibility, works with stakeholders to reduce risks and is ready to scale and flex our response in a crisis.

The main purpose of the role is to provide consular assistance to British nationals in accordance with current guidelines, within the geographical area of District of Columbia, Maryland, Virginia, West Virginia and Delaware. This may include speaking with/visiting British nationals in jail/hospital, providing advice and assistance to homeless persons, those suffering from mental health issues, providing support to family members following bereavement, child abductions or custody matters, providing advice and assistance to victims of crime including rape or sexual assault victims. 

The Americas Consular Network offers a unique opportunity and is committed to supporting its staff through a variety of benefits including generous leave, insurance packages and a highly competitive 401k programme. It also promotes a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working where operationally possible. In this role you would be working in a diverse international environment side-by-side with UK diplomats, other country based staff, US law enforcement and support agencies.

The ideal candidate will be an active member of the Americas Consular Network, a team player, an effective communicator (both written and oral), with exceptional attention to detail, sound judgement and common sense, the ability to remain calm under pressure and to quickly shift focus between case types. 

Roles and responsibilities:

• Providing consular assistance in accordance with current policies.
• Keeping the Vice Consul informed of developments in cases.
• Management and processing of emergency travel document applications.
• Maintenance of electronic case files.
• Maintaining close links with local authorities including, but not limited to law enforcement, correctional facilities, medical examiners, hospitals, morgues, mental health facilities and airlines.
• Administering Citizenship Ceremony documentation.
• Managing prison payments for the US Network.
• Contribute to the wider work of crisis preparedness and response.
• Any other duties as assigned including exceptionally participate in call-out arrangements for emergency cases out of hours.

Resources managed:

None

Essential on arrival:

• 3+ years of relevant work experience including working with the public.
• Excellent communication skills, both written and oral, including the ability to communicate at all levels.
• Ability to handle personal issues/information and deal with staff and clients in a friendly, non-judgemental and sensitive manner.
• Ability to prioritise, effectively manage and execute multiple tasks.
• Proficiency in the Microsoft Office suite is required.
• A valid driving license and willingness to drive when undertaking official duties.

Language requirements:

Language: English

Level of language required: Fluent with excellent written English.