View Vacancy - AUH - UKVI Regional Integrity Manager C4(L)

The British Embassy Abu Dhabi has a vacancy for Regional Integrity Manager under UK Visas and Immigration (UKVI).

The role of the Integrity Manager (IM) is based within the Decision Making Centre (DMC) in Abu Dhabi but covers the following additional DMCs: Istanbul, Amman, Riyadh, and Islamabad. The IM network currently has resource in Beijing, Bogota, Chennai, Pretoria, Croydon, and Sheffield. An SEO in UK Visas and Citizenship's Central Operations Team, based in Apollo House, Croydon, has oversight of the IM network and directs its operations.

This role covers the assurance of end-to-end case working processes and general security and integrity practices to align with assurance activities undertaken in DMCs outside of the Middle East and North Africa (MENA) region. This will help to ensure consistency in all DMCs in the network as we adapt to operational changes.

It is a challenging role that requires enthusiasm, time management, and the ability to identify, pre-empt, and react to integrity risks within the respective posts. Training will be provided by an established Integrity Manager.

There will be a requirement for ad-hoc travel inside and outside of the region which will mean being away from home for a minimum of three (3) days at a time.

Experience of visa work is not essential to carry out the Integrity Manager role but a strong understanding of UKVI processes and procedures would be beneficial.

Key responsibilities of the IM role are:

• Assuring the end-to-end visa process through proactive testing of assets, systems, and personnel; 
• Raising and maintaining awareness of integrity and assurance matters, managing integrity at the DMC and at Visa Application Centres run by our commercial partners;
• Managing Post's collating of breaches of the Operating Mandate and providing support to investigation managers to ensure global consistency in handling breaches;
• Providing support to IM colleagues and to the wider UKVI Integrity Network; information/ intelligence gathering to support investigations - this includes liaison with Professional Standards Unit and Anti-Corruption Unit;
• Managing the transition to new ways of working e.g., digitisation of the visa application and assessment processes and commercial partner vignette management;
• Providing support for audit visits from the FCO, ICI, and OGDs, including assisting in the implementation of recommendations;
• Analysing and challenging monthly assurance checklist returns;
• Ensuring that all mandatory process checks e.g., CCTV coverage of biometric enrolment and commercial partner vignette management are completed in a timely manner;
• Helping the commercial partners to identify and mitigate risks in their operations, ensuring adherence to contractual service level agreements;
• Managing the security clearances of all commercial partner staff;
• Complying with ad-hoc tasking from the Central Operations Team.

Key competencies required:

• Seeing the Big Picture - Having an in-depth understanding and knowledge of how your role fits with and supports organisational objectives and the wider public needs. Focusing your contribution on activities which will meet the organisation’s goals and deliver the greatest value.
• Making Effective Decisions - Using sound judgement, evidence, and knowledge to provide accurate, expert and professional advice and evaluating options before arriving at well-reasoned justifiable decisions. Creating evidence-based strategies, evaluating options, impacts, risks and solutions, and aiming to maximise return while minimising risk and balancing social, political, financial, economic and environmental considerations to provide sustainable outcomes.
• Collaborating and Partnering - Creating and maintaining positive, professional, and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Delivering business objectives through creating an inclusive environment, encouraging collaboration and building effective partnerships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.
• Changing and Improving - Being responsive and innovative, and seeking out opportunities to create effective change. Being open to change, suggesting ideas for improvements to the way things are done, and working in ‘smarter, more focused ways. Creating and contributing to a culture of innovation and allowing people to consider and take managed risks, continuously seeking out ways to improve policy implementation and build a leaner, more flexible and responsive team.

• Ability to multi-task, manage a varied workload, and prioritise effectively and react quickly and calmly to changing circumstances
• Ability to work at pace and be able to prioritise so that service standards are not breached
• Ability to work under pressure with minimal supervision, identify key issues and take action quickly
• Highly organised, with excellent attention to detail
• Strong interpersonal, time management, and problem solving skills
• Comfortable with collaborating and coordinating with different teams and job grades to drive required decisions
• Excellent communication skills, both verbal and written. Able to tailor approach to different audiences and comfortable working directly with senior colleagues
• Experience and confidence in interacting with staff, stakeholders and customers
• Strong IT skills, including knowledge of Microsoft Excel and Access