View Vacancy - Community Liaison Officer (CLO) 06/18 LUS

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Residence and Support Staff)
Community Liaison

Main purpose of job:

The CLO works closely with the One HMG Platform team to assist UK-based staff and families prior, during and after arrival with adjusting to life in Lusaka.



Roles and responsibilities

The CLO serves all UK-based officers (including Officers on temporary duty) to ensure a smooth integration into life in Lusaka.

The role requires someone who is proactive, approachable and friendly. The individual should have strong communication skills, including strong listening skills. They should also be willing to be adaptable and flexible to deal with changing circumstances and a diverse range of needs. Given the nature of the role, empathy and discretion are particularly important.


Key responsibilities are as follows:

  • To give advice to new staff and families regarding living in Lusaka; e.g. what to prepare and bring, education/local schools, car purchase, medical facilities etc.
  • Prior to new staff and families arrival (for those going straight to their accommodation), to ensure readiness, and that a basic set of supplies including float (and food supplies if requested) are available. Also extend this service to departing staff.
  • Building and maintaining key contacts in the schools, nurseries and health facilities, to ensure a high level of service for UKB Officers and their families
  • Information gathering for families, spouses/ partners and officers (including those not yet at Post) – primarily on spouse/ partner employment at Post; child and adult education (e.g. by completing the HR School/Nursery Information Sheets); care and training opportunities; single officer and foreign born spouse/ partner issues; recreational facilities; social matters.Support staff during familiarisation visit (tour main shopping and discuss with new arriving staff points of interest they’d like to visit)
  • To help staff and families with their familiarisation/tour/recee (where applicable) of local shops, schools, clubs, etc and introduce them to applicable local communities. Continuously maintain necessary support throughout their posting.
  • To assist families with any problems or queries of a welfare or administrative nature confidentially.
  • To produce a newsletter as required, a Post Welcome Pack, and assist with updating Post Report and Fact Sheet. Ensure timely delivery of these as required.
  • Check emergency contacts are up to date
  • To respond to all queries and administrative requests from DSFA and HR e.g. completing Annual Spouse and Partner Employment Report,HR school information sheet and distributing information(Carousel magazine) from DSFA.
  • Completing the twice yearly ECA Cost of Living Allowance (COLA) survey and assist the ECA Hardship survey as required.
  • Liaise with the FCO Healthline (Healix) as necessary regarding healthcare facilities at post, and with the Regional Medical Advisor to produce a Good Health Guide.
  • Sit on the Post Housing Committee, to support consistency and transparency in the allocation of properties.

 


  • Excellent communication and Interpersonal skills
  • Very organised
  • Very flexible
  • Good knowledge of Lusaka
  • Experience in a similar role, e.g. Social Secretary, etc.
  • Holding a valid driving license
22 January 2019
Administrative Officer (AO)
Part-Time, Fixed Term
15 hours per week
12 months
Africa
Zambia
Lusaka
British High Commission
1
K5,202
3 January 2019

Learning and development opportunities:

  • There is ample opportunity to develop with FCO/Civil Service courses that offer trainings to CLOs.
  • There is also a CLO Networks that is very helpful as well as a shared point where CLOs across the globe post useful information or documents.
  • We have a generous training budget and we encourage staff to identify training to improve their performance and aid their career progression, in consultation with their Line-Manager.
  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British High Commission will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British High Commission in Lusaka are subject to Terms and Conditions of Service according to local employment law in Zambia.
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. 
  • The responsibility lies on the successful candidate to;
  • Obtain the relevant permit
  • Pay fees for the permit
  • Make arrangements to relocate
  • Meet the costs to relocation

The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.  

  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note:  AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
  • Reference checking and security clearances will be conducted on successful candidates.
  • Please log into your profile on the application system on a regular basis to review the status of your application.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.