View Vacancy - SRR - Community Liaison Officer A2(L)

The British Embassy Riyadh has a vacancy for a Community Liaison Officer (CLO).

The jobholder will promote the well-being of all permanent UK-based staff and families at Riyadh (FCO and PAGs) and strengthen the KSA network community and advocate for and provide support on community and family issues, principally by gathering and disseminating information and promoting welfare. The jobholder will also be required to engage effectively with all staff across Post on Embassy community and social matters.

Duties and responsibilities:

• Information gathering for UK-based officers and their spouses/ partners and families (including those not yet at Post), including: opportunities for spouse/ partner employment at Post; children's education (through completion of separate HR School and Nursery Information Sheets on authorised schools at Post); feedback on adult education; career and training opportunities; single officer and foreign-born spouse/ partner issues; recreational facilities; social matters; and completion of DSFA Spouse and Partner Annual Employment Reports.
• Welfare at Post - Welcoming all permanent UK-based staff and accompanying families on first arrival to ensure as smooth an integration as possible into the Post community; following up to check that the settling in process is working; being a source of referral and support where questions, problems and difficulties arise; providing a short Post community induction.
• Advocate for UK-based staff and families in addressing issues of importance with Post Management, including as their representative on committees such as the KSA Network Management Board, the Post Security Committee, the Crisis Management Committee, and the Post Housing Committee, and as the chief link between Post and DSFA in London.
• Communicating effectively on community and social matters pertaining to UK-based staff and families via social media and newsletters.
• Information management - Maintain a Post Welcome Pack; input to, update, and review of Post Report and Fact Sheet; coordination of the provision of domestic equipment floats (supplies) upon arrival or departure.
• Ad hoc projects as requested by the Deputy Head of Mission and Head of Corporate Services.

Key competencies required:

• Seeing the Big Picture - Having an in-depth understanding and knowledge of how your role fits with and supports organisational objectives. Focusing your contribution on the activities which will meet the organisation’s goals and deliver the greatest value.
• Changing and Improving - Being responsive, innovative, and seeking out opportunities to create effective change. Being open to change, suggesting ideas for improvements to the way things are done and working in “smarter”, more focused ways.
• Collaborating and Partnering - Creating and maintaining positive, professional and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.
• Managing a Quality Service - Being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising, and managing time and activities to deliver a high quality and efficient service.

• Excellent interpersonal and communication skills, with a strong customer focus.
• Ability to multi-task and work under pressure.
• Strong IT skills using Microsoft Word, Excel, PowerPoint and internet.
• Digital media skills.
• Excellent command of spoken and written English.