View Vacancy - Community Liaison Officer, Grade-AO, Islamabad
Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage
Main purpose of job:
Working with the existing Community Liaison Officer (CLO), support UK-based staff, partners and families to prepare for and settle into life in Islamabad and Pakistan more widely. Ensure UK-based staff and their families have accurate information to enable them to access the right support services, including health and welfare. Be the face of the High Commission to the partners/spouses and families, using wide-ranging networks in the diplomatic community and beyond to identify and advertise opportunities to support our community to make the most of their time in Pakistan.
We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.
Roles and responsibilities / what will the jobholder be expected to achieve:
This is a fantastic opportunity to make a real difference. The CLO is often the first person that newcomers interact with as they prepare for a posting: you can therefore have a positive impact on the way that staff and families remember their first experiences when arriving at Post. Working with the other CLO, you will help staff, partners and families prepare for their upcoming move, settle in, and feel comfortable and secure and part of the wider community.
Alongside supporting colleagues and families as they prepare for and arrive into Pakistan, the CLO role is crucial in building a sense of community. A pro-active CLO seeks out opportunities to enhance cultural understanding in Pakistan, organising and facilitating community-engagement.
The CLO is seen as a central source of information on a whole range of issues, to support the community in their everyday life. Staff welfare will also be a central part of your role; when life isn’t easy, the CLO also plays an important role in supporting staff and families. Many will turn to you for advice, and you will be an important first port of call, offering a sympathetic ear and knowing where to go for further assistance. Building a strong, working relationship with the existing CLO, and working out how best to run the role as a team, will be critical.
Overall, you will be expected to:
- Be the face of the corporate team in Pakistan as colleagues and their families prepare for their posting. Ensure they have all relevant information to ensure they are well prepared for their move.
- Work with stakeholders in Corporate Services to ensure arrivals are smooth (transport, accommodation, protocol etc). Ensure that a “buddy” has been allocated and that the relationship is working.
- Support familiarisation tours for new arrivals, initial visits and follow-up visits to enable newcomers to settle into life at Post.
- Build a wide-ranging network of contacts in the diplomatic and NGO communities and beyond, acting as a central point for information about cultural, sporting, historical and gastronomic events throughout Pakistan. Collate that information and communicate it effectively to help encourage staff and families to take advantage of what’s on offer. Work closely with the British Club to help target events at key sections of the community.
- Maintain an open door policy and act as a first point of contact for all UK-based staff and their families who wish to discuss any issues that they may be facing at Post. Be in a position to quickly assess the person’s needs and guide them to the correct source of advice and assistance where appropriate.
- As a team with the other CLOs, coordinate and manage publication of regular Post newsletters, share CLO news/information via regular emails and continue to improve and target communications to the right audience.
- Complete and return bi-annual cost of living returns (COLA).
- Act as the point of contact at Post for all DSFA-related activity, including completing the DSFA Spouse and Partner Annual Employment Report
- Working with the other CLO, maintain and update the Post Report, Post Factsheet, Welcome Pack and Buddy List. Review, update and maintain the CLO Folder in the shared Teams area.
- Act as representative on relevant BHC Committees
- Support the Post Crisis Management team on welfare issues and act as Welfare Manager in a crisis.
Resources managed (staff and expenditure):
There is a small CLO budget to permit holding small events.
Learning and development opportunities (and any specific training courses to be completed):
Attend the CLO Course either virtually or, if possible, in the FCDO headquarters in London.
Working patterns:
This is a permanent role that is available on either a full-time or part-time basis. When applying please specify if you are interested in working full or part-time
Any other information (or specific local Post requirements):
This job is being advertised to spouses of UK-based staff as well. Applicant should have appropriate permissions/visa to be able to work in Pakistan. Appointment will be subject to medical & security/police checks.
Essential skills on arrival:
- Strong communication skills
- Self-starting, flexible, and dynamic.
- Innovative and creative.
- Organised and efficient
- Excellent command of written and spoken English
- Good team player
- Good IT Skills
Language requirements:
- Language: English
- Level of language required: Fluent
For BHC candidates, the Country Based Staff BHC Terms & Conditions will apply. For other than BHC candidates the basic salary will be PKR 131,598 per month. This salary is non-negotiable.
Please note that the current salaries are being dollarized and processed in USD (using a fixed corporate exchange rate from November 2022) to provide cushion against the current external market conditions. This is a temporary measure and is subject to review at regular intervals. The payroll will revert to local currency processing once the external market conditions are normalised.
This is a permanent role that is available on either a full-time or part-time basis. When applying please specify if you are interested in working full or part-time
FCDO operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require. The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.
Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
To Apply:
Please note applications without (a) and (b) will not be considered. Point (c) to be adhere strictly.
a) Complete the Online Application Form.
b) Complete the Experience, Behaviours, Technical/Professional skills-based segment in the Online Application Form.
c) Applicants need to answer the questions based on their professional experience. Kindly refrain from use of AI based tools to avoid application from getting rejected/disqualified.
To ensure a successful application it is important that you explain how you demonstrate behaviours and technical / professional skills, basis your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides a detailed guidance on how these behaviours are defined for each position.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) technique to prepare specific examples of when and how you have demonstrated these behaviours in your application, by evidencing a structured response, including your skills and experiences. You briefly describe the situation in which you demonstrated the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
Internal candidates applying for this position must have completed their probation and have prior approval from their line manager, else the application will not be considered.
We will accept only online applications by 18th September 2024 (latest by 23:55 hours PST).
Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
The start date mentioned in the job advert is a tentative & the appointment of successful candidate will be subject to clearance of police and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.
