View Vacancy - EG - Pro Consul (AO)
The British Embassy in Cairo is looking to recruit a Pro Consul under the Consular Section, job grade Administrative Officer (AO).
The main purpose of the role is to deliver high quality and efficient consular services to British nationals in Egypt. Reporting to the Vice Consul based in Cairo, you will deliver the full range of consular assistance and notarial services, as well as taking part in our communications, crisis and prevention work.
Consular work can be stressful and of a sensitive nature and the operating environment in which we work can be complex. The jobholder will therefore be expected to maintain consular confidentiality and impartiality at all times.
The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal, communication and office management skills. They will also need to be fluent in both written and spoken English and Arabic.
This is a fully remote working role based in Hurghada. The Embassy will provide IT equipment (laptop, mobile) for official use only. The successful candidate will be expected to travel to Cairo on a regular basis (monthly) and travelling expenses for these trips will be covered by the Embassy.
Role and responsibilities:
Assistance and Services
Provide high quality, appropriate consular assistance on the full range of consular work, including detentions, hospitalisations, welfare, parental child abduction, death, rape and sexual assaults, and Emergency Travel Documents, in line with FCDO policy and guidance.
Administration
Maintain accurate and concise case records of services provided on our consular databases. Ensure all customer correspondence is replied to in a timely and professional manner, providing consistent, accurate information in accordance with FCDO guidelines. You will also be required to provide reports on case work trends, meetings and manage elements of the consular budget.
Prevention
Work with the wider team to identify common issues and trends in casework and deliver activity that mitigates against incidents occurring. Build and maintain a strong network of key contacts and stakeholders including across the Mission, Egyptian officials, friendly missions, tour operators, hospitals and NGOs.
Crisis Response
In response to local or regional crisis, support the Consular team as well as the wider Mission . Contribute and participate in crisis exercises and the delivery of training for embassy staff who do not have consular experience.
Ad-Hoc tasks
Be prepared to work sometimes out of hours, occasionally anti-social hours, as required. Compensation is provided through an on-call allowance.
The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.
Key behaviours:
- Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
- Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
- Fluent in English and Arabic, both written and spoken. Able to express ideas and messages clearly concisely, both orally and in written communication.
- Excellent customer care skills and the ability to respond to a range of customers’ needs.
- Excellent interpersonal and active listening skills, with the ability to cultivate and maintain a range of contacts at all levels.
- A team player who works well with others and is capable of working on their own initiative and who is adaptable to changing priorities.
- IT literate and well versed in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and with accurate typing skills.
- Experience of working in an operational delivery or customer service role.
Eligibility:
Applicants must have the legal right to live and work in Egypt.
Remuneration:
The Embassy aims to offer an attractive working environment and remuneration package for this role, including a non-negotiable gross salary of USD 948 per month, subject to insurance and tax as per the usual regulations, based on a 36 hours per week. In accordance with the FCDO Policy and agreement with line manager, staff can work flexible hours.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
This role is for a full-time employment, on a fixed term contract basis for one (1) year, subject to three (3) months’ probationary period. The contract may be extended, subject to satisfactory performance and on on-going business requirement.
This is a fully remote working role based in Hurghada. The Embassy will provide IT equipment (laptop, mobile) for official use only. The successful candidate will be expected to travel to Cairo on a regular basis (monthly) and travelling expenses for these trips will be covered by the Embassy.
We offer a competitive package including medical benefits, performance related bonus, recreational facilities, opportunities for job related training and development. There are no other allowances payable as part of this package. No accommodation nor relocation expenses are payable in connection with this position.
The British Embassy is committed to helping staff develop in their careers through formal and informal training and coaching. An active Learning and Development Committee supports staff in their goals. In addition, all staff have access to the resources that the Embassy and UK Foreign, Commonwealth and Development Office’s International Academy provides.
We provide opportunities for personal development to help develop skills needed to do the job effectively alongside a range of other learning opportunities. Consular Directorate has an extensive virtual and in person Learning and Development package to support its staff.
How to apply:
Interested candidates must include to their online application form 1) an updated Curriculum Vitae (CV); 2) motivation essay, in the relevant sections of the online application form, stating how you meet the requirements of the role; and 3) specific examples, in the relevant sections of the online application form, of how you meet the key behaviours and skills required.
Applications that do not include this information will not be considered.
Closing date of receiving applications is before 23:55 (Egypt local time) on 23 June 2024.
Applications received after the stated deadline will not be considered.
Internal candidates (i.e., those who are currently employed by the British Embassy Cairo) applying for this position should consider informing their current line managers upon submission of their application.
Process:
The recruitment process, including security clearance, is expected to take around 2-3 months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidates profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.
Appointable candidates who were unsuccessful at interview may be placed on a ‘reserve list’. If during the reserve period of six (6) months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
Personal data collected will be treated in strictest confidence under the terms of the UK Data Protection Act and used for recruitment purposes only.
The British Embassy Cairo is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local Egypt employment law.
This opportunity is closed to applications.