View Vacancy - Residence Manager

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Residence and Support Staff)
Residence Coordinator

The British Embassy in Algiers is seeking to appoint a Residence Manager, job grade Administrative Officer (AO), to start as soon as possible. 

Main purpose of job:

The British Ambassador’s Residence in Algiers is the main venue for hospitality to support the work of the British Embassy as well as being the official residence of the Ambassador and spouse. Activities hosted at the residence range from small meetings through to lunches, dinners, evening receptions and briefing meetings. The residence also accommodates official and private house guests from the UK and the region. Through these activities the Ambassador and British Embassy team seek to showcase the best of modern British and Algerian friendliness and hospitality.

The Residence Manager oversees a team of 4  and is responsible for the smooth running of a busy programme of events and activities, providing a warm welcome to visitors and house guests and ensuring that the residence is maintained to the highest standards of cleanliness and organisation, respecting the FCDO’s rules on health and safety compliance, financial and stock management.

The successful candidate would approach the role with energy, initiative, creativity, motivation and above all an excellent ability to organise themselves and others.

Duties and responsibilities:

  • Line manage of the 4 x Residence staff to ensure the effective and professional running of the residence both as a representational space and as the Ambassador’s private home;
  • Liaise and communicate with the Ambassador (and in her absence the Chargé d’Affaires) to ensure that expectations are being met and to plan ahead for official and private requirements;
  • Oversee the professional organisation of residence events, liaising closely with the Ambassador’s PA and / or the relevant event lead within the Embassy. Offer ideas and solutions as required and ensure that the streamlined systems that are in place for the booking and planning of events are clearly communicated and followed;
  • To provide a warm and professional welcome to official house guests and visitors by ensuring that meal and other requirements are clearly identified and planned for and that, on arrival, house guests are briefed on the facilities available and arrangements during their stay;
  • Ensure full compliance with FCDO guidelines and procedures for health and safety, maintenance, inventory and stock and imprest management. Conduct regular spot-checks and apply Value For Money principles.
  • Ensure full compliance with FCDO guidelines and procedures for health and safety, maintenance, inventory and stock and imprest management. Conduct regular spot-checks and apply Value For Money principles.
  • Through regular and ad hoc meetings / communication with the team:
    • provide instructions in line with their individual job specifications as well as adhering to the rosters and check lists in place.
    • manage any planned leave or sick absences, putting in place cover where required;
    • convey corporate messages and ensure that the team have the opportunity to participate in wider Embassy activities, including access to learning and development opportunities.
  • Manage an imprest for cash purchases and ensure that events and other residence expenditure is accounted for in a timely and compliant manner. Work with the Embassy’s finance team to provide accurate forecasting of future expenditure;
  • Ensure full compliance with FCDO guidelines and procedures for health and safety, maintenance, inventory and stock and imprest management. Conduct regular spot-checks and apply Value For Money principles.

Resources managed (staff and expenditure):

  • To supervise and line manage 4 Residence Staff; 1x Butler, 1x Chef, 1x House Keeper and 1x Cleaner
  • Manage the Residence Cash Box
  • Manage the Residence Stocks, including Cleaning products, Soft and Alcohol drinks

The above list is not exhaustive and you will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.

Key behaviours required:

  • Managing a Quality Service - Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery. 
  • Communicating and Influencing - Effectiveness in this area is about communicating purpose and direction with clarity, integrity and enthusiasm. It’s about respecting the needs, responses and opinions of others.
  • Working Together - People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done. It requires working effectively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.​
  • Delivering at Pace - Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. It’s about working to agreed goals and activities and dealing with challenges in a responsive and constructive way. 
  • Developing self and others - Effectiveness in this area is having a strong focus on continuous learning for oneself, others and the organisation. It’s being open to learning, about keeping one’s own knowledge and skill set current and evolving.
  • Changing and Improving - People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. It’s about being open to change, suggesting ideas for improvements to the way things are done, and working in ‘smarter’, more focused ways.
  • Fluent standard of English, and French and/or Arabic. Able to express ideas and messages clearly and concisely, both orally and in written communication.
  • Strong organisational and analytical skills. Ability to organise and prioritise workload, organise records, and meet deadlines and changing priorities whilst maintaining close attention to detail and without compromising the quality of the work.
  • Prior experience of working in an office or hospitality environment.
  • Line management experience.
  • Excellent interpersonal skills and proven ability to engage and influence at all levels internally and with external contacts, and collaborate effectively across Embassy teams.
  • Strong customer focus. Demonstrates courtesy and consideration in dealing with all stakeholders. Able to show discretion in handling any sensitive matters, with the trust of all involved.
  • Strong IT computer skills and in using MS Office applications (Outlook, Word, Excel, PowerPoint, and Teams).
    • Food safety qualifications
    Changing and Improving, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together, Developing Self and Others
    1 June 2022
    Administrative Officer (AO)
    Part-Time, Temporary
    17.5
    Middle East & North Africa
    Algeria
    Algiers
    British Embassy
    1
    DZD
    44,193.17
    1 August 2022

    Eligibility:

    Applicants must have the legal right to reside and work in Algeria.

    Working hours and other benefits:

    The Embassy offers an attractive working environment and remuneration package for the role, including a non-negotiable gross salary of DZD 44,193.17 per month inclusive of all allowances. However, employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

    No accommodation and relocation expenses are payable in connection with this position.

    This position is for a part-time employment, on a fixed-term basis for 6 months subject to a 3-month probationary period.

    The package includes medical insurance, 25 days of paid leave annually (on pro rata basis) along with up to 14 days paid public holidays. The Embassy offers a good working environment in a modern, purpose-built office, as well as use of the Embassy’s recreational facilities: on-site swimming pool, a tennis court, and gym facilities after working hours.

    Conditioned working hours is 17.5 hours per week. Normal working hours are 08:00 to 15:30 from Sunday to Thursday. The jobholder is expected to be at the Residence / Embassy during their working hours but the timings can be flexed according to individual and operational needs.

    The Embassy aims to be a highly inclusive place to work, celebrating a workforce with both diversity of thought and background. To help achieve this, the Embassy takes a values-based approach to leadership and people management, and has a zero-tolerance for bullying and harassment.

    The Embassy also has a strong commitment to learning and development, and all staff are required to agree on a learning and development plan with their line manager. You will benefit from the opportunity to participate in a variety of training courses according to your interests and development needs, and you will have full access to the FCDO’s International Academy learning and development platform, which provides formal and informal opportunities across the organisation. Within the Embassy, there is an active L&D culture with a variety of opportunities on offer, from ad-hoc learning sessions run by Embassy colleagues to more structured courses. You will be encouraged to participate in these.

     

    How to apply:

    Interested candidates must attach the following documents in English to their online application form:

    1. An updated Curriculum Vitae (CV)
    2. A covering letter

    Your application must also include examples of when you have demonstrated the required behaviours in the online application form. Applications that do not include these information will not be considered.

    Closing date for applications is at 23:55 (local time) on 01 June 2022.

    Applications received after the stated deadline will not be considered.

    Process:

    The recruitment process, including security clearance, is expected to take around two months.

    Due to the large amount of applications the Embassy receives, only those shortlisted for interview will be contacted.

    The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

     

    The British Embassy Algiers is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

    Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

    This opportunity is closed to applications.