View Vacancy - Corporate Services Assistant (ITA25.098)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support

Who are we?

The British Consulate General (BCG) Milan is looking for a dynamic, customer focused, pro-active Full Time Corporate Services Assistant/Receptionist to support our fast-moving Corporate Services Team and cover a temporary vacancy for maternity leave.  The position is based in our Milan office.

 

Roles and responsibilities:

  • To be the first point of contact for the British Consulate General Milan for the public and visitors;
  • Support the Security Team as the front office for general callers and visitors. Incoming mail scanning, parking permits, occasional liaison with host nation military;
  • Filter Consular and Department for Business and Trade (DBT) callers and visitors, including the occasional VIP;
  • Support Estates work with supplier liaison, arranging and supervising site visits and works both in the office and in the UK Based staff apartments, keeping a record of ongoing works for the office and Residences and support larger project works;
  • General admin duties include preparation, despatch and receiving of the diplomatic bags, general post, stationery orders, filing;
  • Raise requisitions and make credit card payments, check invoices in accordance with FCDO financial guidelines;
  • Leading on transport related questions for UK Based staff e.g. diplomatic number plates in collaboration with Rome colleagues
  • Many aspects of the Corporate Services Assistant (CSA) role are shared with two other part-time CSAs so the ideal candidate will be expected to occasionally cover annual and sick leave, sometimes at short notice.
  •  To hold a corporate role/objective outside of day-to-day work, to contribute to the wider             corporate agenda.
  • Full professional proficiency in English and Italian (written and spoken, minimum of C1 level for CEFR framework* or equivalent);
  • IT literacy, familiar with MS package including Teams; 
  • Highly developed front-line customer service management skills acquired in a business environment, with a clear commitment to excellent customer service;
  • Ability to respond flexibly to changing priorities;
  • Good sense of organisation and communication;
  • Strong team player.
  • Previous experience in working with the public and/or in international environments.
Changing and Improving, Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Seeing the Big Picture, Working Together
23 March 2025
Administrative Assistant (AA)
Full-time, Fixed Term
35
10 months
Europe, Eastern Europe & Central Asia
Italy
Milan
British Consulate General
1
EUR
€2,349
monthly
1 April 2025

This is a full-time temporary position with a contract of 10 months, graded Administrative Assistant (AA) according to the FCDO grading structure. The monthly gross salary is Euro 2,349. The salary is paid monthly 14 times per year including € 10.33 EDR paid 13 times per year, with double salary payments in June and December. If working less than a full calendar year, the additional salary payments will be pro-rata.

 

Working hours are 35 hrs (net) per week Monday to Friday, some flexibility may be discussed with the line manager and will need to take into account operational and team needs.

 

The appointment is subject to security clearance, professional background check and the successful completion of an 4 month probationary period. The starting date may be delayed depending on circumstances at the time and this will be agreed with the selected candidate.

 

All staff employed by the British Consulate General are subject to Italian income tax rate deductions (IRPEF).  However the administration of these tax payments will vary depending on nationality.”

 

The successful candidate will be enrolled in the Italian State Social Security Scheme. Staff recruited locally by the British Consulate General are subject to terms and conditions of service according to local Italian employment law.

 

Visa / Passport requirements: Candidates must currently hold the independent right to live and work in Italy and be prepared to ensure that right remains throughout the scope of the contract. If requirements change additional eligibility information will be shared during the recruitment process

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Consulate General will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

*For more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR.

Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.