View Vacancy - IT Support Officer (DEU21.052)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Information Technology Services

Due to COVID-19, you may experience some delay in the progress of this recruitment campaign. We are working hard to minimise any disruption. You may find more information in the Additional Information section below.

The British Embassy in Berlin is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a part-time IT Support Officer (ITSO) colleague to provide efficient, high quality IT support, ensuring smooth running of IT services across the Embassy Platform, including the Embassy Estate in Berlin. The incumbent will need to demonstrate skills in balancing and prioritising the workload and have very good customer service and communication skills with attention to detail.

Main responsibilities will include:

  • Providing a focal point for IT users in Berlin on all IT related queries, which the Helpdesk cannot resolve remotely;
  • Support to IT infrastructure management and upkeep of servers, systems, network and application support;
  • Support to end user devices and act as local Help Desk support responding to queries, including support of telecommunications and video-conferencing;
  • Liaise with the Helpdesk and telecommunication providers to resolve IT issues at post and act as point of contact for technical visits;
  • Administrating and maintaining the Embassy’s standalone machines and local area networks;
  • Proactively maintain IT Infrastructure, reporting incidents and degradations in performance promptly to the Helpdesk;
  • Order IT equipment and manage accurate inventories;
  • Ensure that telephone and internet connections are set up in all relevant properties as required;
  • Be the first point of contact for official telephones and internet connections (Estate and office landlines, mobile phones, official internet subscriptions, cancellation and problem resolution);
  • Perform other duties as assigned.
  • The ability to speak and write English (to at least level C1 CEFR)* and to speak German (to at least level B1 CEFR)*;
  • Good working knowledge of IT hardware and software; 
  • Ability to work as part of a team and independently;
  • Strong customer service skills and can-do attitude;
  • Ability to be well organised with attention to detail and follow through tasks;
  • Ability to communicate well with both internal and external contacts;
  • The ability to maintain confidentiality at all times.
  • Previous experience of working in IT support;
  • Knowledge of networking solutions and an understanding of network infrastructure;
  • Experience of working in an international environment.
15 March 2021
Administrative Officer (AO)
Full-time, Fixed term, with possibility of renewal
22.5
Europe, Eastern Europe & Central Asia
Germany
Berlin
British Embassy
1
EUR
€27.338,40 gross per annum rising to approx €30.709,22 gross per annum after a qualifying period in addition to performance related pay (Salary is not negotiable)
1 June 2021

This is a part-time (22.5 hours per week) fixed-term position for a contract period of two years, with the possibility of renewal by mutual agreement. Provisional start date is 1st June but a later starting date may be possible.

The gross yearly salary is €27.338,40 gross per annum rising to approx €30.709,22 gross per annum after a qualifying period in addition to performance related pay (Salary is not negotiable).

The successful candidate will be subject to professional background check and security clearance. The successful candidate must have pre-existing work authorisation in Germany in order to apply.

Staff recruited locally by the British Embassy in Germany are subject to Terms and Conditions of Service according to local German employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country

Our Learning & Development environment:

The British Embassy in Berlin has a strong ethos of Learning & Development, including our Learning & Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Embassy staff.

The successful applicant will be encouraged to be actively involved in the corporate life of the Embassy, contributing to the wider objectives of the British Government’s Germany network and supporting the Embassy’s positive working environment.

Information due to COVID-19:

  • You may experience some delay in the progress of this recruitment campaign and we are working hard to minimise any disruption;

  • Interviews will be done remotely if the existing situation determines this to be the right course of action;

  • Starting date may be delayed depending on circumstances at the time and it will be agreed with the selected candidate.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

*Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Effective operational proficiency to advanced level which comprehends that a person can understand a wide range of demanding, longer texts, and recognise implicit meaning; can express him/herself fluently and spontaneously without much obvious searching for expressions; can use language flexibly and effectively for social, academic and professional purposes; can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices; and indicates Level B1 as Threshold/intermediate level which comprehends that a person can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc; can deal with most situations likely to arise whilst travelling in an area where the language is spoken; can produce simple connected text on topics which are familiar or of personal interest; can describe experiences and events, dreams, hopes & ambitions and briefly give reasons and explanations for opinions and plans.. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.