View Vacancy - Consular Assistant (ESP21.295)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Consulate in Alicante is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a temporary, full-time Consular Assistant.

Main purpose of job:

  • To provide consular support to customers at the British Consulate in Alicante;
  • To manage Emergency Travel Document work at post - interviews, printing and handing to the customers;
  • To manage the back office work at the Alicante Consulate – IT Support work and Office Management.

Roles and responsibilities : 

  • To manage Emergency Travel Document work at post - interviews, printing and handing to the customers;
  • IT Support work at post – manage any IT tasks in conjunction with the IT Help Desk and Madrid IT Support team;
  • Office management at post – carry out any office management tasks as and when they arise;
  • Contribute to local influencing in conjunction with global prevention champion with the aim of reducing preventable consular cases;
  • To help prepare for crisis handling and implement Crisis Management Plan as and when activated;
  • To handle counter, telephone and written enquiries from the general public and local authorities;
  • To organise events and visits for senior staff when needed.
  • Fluency in English and Spanish, both written and spoken Spanish (minimum C1 level according to Common European Framework of Reference for Languages *). Language skills will be assessed during the interview process;
  • Proven experience in customer service handling;
  • Excellent communication and customer service skills;
  • Excellent interpersonal skills, ability to work collaboratively with colleagues in Spain, Wider Europe Network and the UK;
  • Attention to detail, strong analytical perspective and problem solving skills;
  • Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills;
  • Good IT skills (proficiency in Outlook, PowerPoint, Excel and Teams);
  • An understanding of the issues that British nationals in Spain may face - both tourists and residents.
  • University degree;
  • Knowledge of the Alicante consular district (Comunidad Valenciana and Murcia Region) particularly in relation to British residents and tourists;
  • Knowledge of the key English speaking and Spanish support charities that operate in the Alicante consular district (Comunidad Valenciana and Murcia Region).
1 August 2021
Administrative Assistant (AA)
Full-time, Temporary
37.5
Europe, Eastern Europe & Central Asia
Spain
Alicante
British Consulate
1
EUR
23,536.85 (yearly salary)
1 September 2021

This is a full-time, temporary contract of approximately 4 months .The working hours are 37.5 hours per week. 

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the British Consulate based on gross annual salary.

The British Consulate is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of Spanish income tax at the legally required rate. Staff recruited locally by the British Consulate are subject to terms and conditions of service according to local Spanish employment law.

All applicants should have the right to live and work in Spain. The British Consulate does not sponsor for work permits.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country. 

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment  levels  please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.