View Vacancy - Pro Consul

The British Embassy in Algiers is seeking an individual for the position of Pro Consul Grade A2 (L).

The successful applicant will work as part of a two-person team based at the British Embassy in Algiers delivering high-quality Consular Services to British nationals in Algeria and their next of kin. The applicant will provide Consular Assistance to British nationals in need; build partnerships with the British community and Algerian authorities; and work to maintain high levels of consular and crisis preparedness.

Duties and responsibilities:

Coordinate Logistical and Administrative support for Consular Section, including:

• Ensuring that Consular Section filing is maintained to a high standard, i.e. accurate and up to date.
• Responsibility for the ordering and receiving of stocks of Emergency Travel Documents and other documents from the bulk stock custodian.
• Provide administrative support to the Vice Consul; coordinate outreach, crisis and campaigns arrangements as required.
• Ensuring consular information, forms and lists available to British nationals, e.g. lawyers lists, translators, funeral directors etc, are up to date.
• Taking payments for consular fees and reconciling consular takings on a weekly and monthly basis

Provide Consular Assistance and Services to British nationals under the guidance of the Vice Consul, including:

• Responsible for providing consular assistance to vulnerable British nationals, including hospital and prison visits.
• Handling correspondence, telephone enquiries, email and counter enquiries.
• Responsible for delivering documentary services, notarial and legalisation work.
• Accepting Emergency Travel Document (ETD) applications and processing them.
• Making recommendations for Consular-relevant website and social media messages.
• Cover for Vice Consul during leave and absence periods.
• Assisting Vice Consul in crisis preparation work.

Provide support to the Vice Consul by coordinating communication with key external and internal stakeholders and partners, including:

risis:

• Drafting Note Verbales.
• Building effective working relationships with consular wardens.
• Collaborating with other stakeholders to deliver on the highest level of Consular Assistance (Ministry of Foreign Affairs, courts, prisons, hospitals, lawyers, police and tour operators).
• Building local partnerships to help deliver consular services. Liaising with local authorities and monitoring changes in local procedures and practices.
• Being responsible for consular content on the Global Response Centre (GRC) SharePoint site; updating contact details for use by Crisis or GRC colleagues.
• Liaison and network development with consular colleagues in other diplomatic missions inside and outside Algeria.

Provide support on wider Consular or FCO objectives in Algeria and the wider region, including:

• Attend training courses and learning & development opportunities including regional consular conferences when applicable.
• Be prepared to work extended out of hours, occasionally anti-social hours, if required to help British consular customers.
• Be prepared to perform different roles or deploy on a short-term basis to another British diplomatic mission in the region as part of regional resilience network or in the time of crisis.

Key Competencies:

• Delivering at Pace - Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it’s about working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
• Managing a Quality Service - Effectiveness in this area is about valuing and modelling professional excellence and expertise to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
• Making Effective Decisions - Effectiveness in this area is about using sound judgement, evidence and knowledge to arrive at accurate, expert and professional decisions and advice.
• Demonstrating Resilience - This is about helping our people to build resilience in international roles, supporting their ability to adapt to working in difficult and varied international environments; to learn from what has not worked as well as what has; and to bounce back from crises and setbacks in these contexts.
• Leading and Communicating – At all levels, effectiveness in this area is about showing our pride and passion for public service, leading from the front and communicating with clarity, conviction, integrity and enthusiasm. It’s about championing difference and external experience, supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.

• Customer service: proven experience in a customer facing role meeting the needs of a wide range of customer needs
• Personal Resilience: Ability to work without close supervision, the flexibility and patience to deal with difficult situations and the ability to sometimes work unsocial hours in an emergency or crisis

• Good interpersonal skills.