View Vacancy - IT Officer (Internal Vacancy)

The British Embassy in Beirut has a vacancy for the position of IT Officer, Grade – A2 (L).

Objective:

The IT Officer will be the right hand of the IT Manager at the British Embassy in Beirut, together delivering a top quality IT and communications service for all teams across the Embassy Platform. From dealing with day-to-day requests, to championing learning and development for staff across new IT software, you will be a key part of improving the efficiency of a fast-paced and rapidly expanded Embassy.

Main Duties and Responsibilities:

• You will be the first point of contact for FCO, DFID, MOD and DIT staff on day-to-day IT issues that cannot be dealt with via our IT Helpdesk in London. Following a new set of IT devices rolled out at our Embassy you will be key to keeping a smooth system for managing and prioritising requests. Due to the Helpdesk, Regional Support teams in Amman and the Head of IT’s technical experience you will not need specific IT expertise, rather excellent interpersonal, time management and communication skills in order to escalate and resolve IT issues effectively.
• Reporting to the IT Manager, you will lead on administrative tasks including managing the IT inventory, maintaining hardware equipment, administering user accounts, back-up tapes and the Embassy’s Sharepoint. You will be responsible as the first point of contact locally for telephony support, liaising with Vodafone to ensure a quality phone service.
• Registry officer duties include liaising with Regional Support Technical Teams before and during their visits to the Embassy on work required to ensure the smooth running of systems across all Embassy departments.
• Engaging with users on their needs and preferences, you can take the lead on suggest learning and development opportunities related to IT and better ways of working with technology across the Embassy. With new technology currently being phased in across the Embassy you can play a key role in ensuring staff make the most of the opportunities offered by new programmes and devices.
• Working with the Embassy’s communications team in particular, you will have oversight for the IT effects at Embassy events. You can make your mark organising excellent shows – from facilitating large film screenings to light shows, there is an extensive range of reception opportunities!
• You can also be invaluable helping new arrivals settle in quickly, by getting their IT and telephony organised swiftly, as well as assisting incoming Ministerial and Senior official visits to ensure their IT and phone connectivity is working to the highest standard.
• You will be responsible for keeping up-to-date an Information Asset Register, to record all the information we hold in the embassy, whether electronic or hard copy and for promoting best practice in information management across the Embassy.

Key Competences required for the job:

• Managing a Quality Service - Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
• Delivering Value for Money - The efficient, effective and economic use of taxpayers’ money in the delivery of public services. Seeking out and implementing solutions which achieve the best mix of quality and effectiveness for the least outlay.
• Changing and Improving - It’s about being open to change, suggesting ideas for improvements to the way things are done, and working in smarter and, more focused ways.
• Achieving Commercial Outcomes - Being effective in this area is about maintaining an economic, long-term focus in all activities. It’s about having a commercial, financial and sustainable mind-set to ensure all activities and services are delivering added value and working to stimulate economic growth.

Essential:

• Excellent communication skills in English (both spoken and written)
• At least two years of work experience in IT.
• Extensive experience in managing service delivery, hardware, software and operations in an environment similar in size and security complexity to an Embassy.
• Good knowledge of the full IT development lifecycle, IT governance, quality assurance, risk and change management principles and deployment.
• Capacity to produce accurate reporting and communicate IT developments to non-expert staff members.
• Strong interpersonal skills, including motivation and working proactively within a small team and with regional and HQ colleagues.
• Highly customers focussed.