View Vacancy - IT Manager
The British Embassy in Amman is seeking a highly motivated and enthusiastic individual for the position of IT Manager, Grade – B3 (L).
Purpose of the job:
The IT Manager will be responsible for overall oversight of the day to day problems and customer requests in British Embassy, ensuring that all enquiries are dealt quickly and effectively. They will also be responsible for supporting the development of the Embassy IT strategy, incorporating the local implementation of any IT change programmes being driven by the Foreign Office in London (e.g. Tech Overhaul programme). The job holder will manage the Embassy’s IT budget (around £45,000 annually), ensuring good value for money, and that equipment is purchased to meet user needs. The IT Manager will be responsible for overall oversight of the day to day problems and customer requests in the Embassy (200 users).
Main Responsibilities:
• Oversight of IT supports in the Embassy, ensuring that all user requests are dealt with promptly and effectively covering IT, telephony and video-conferencing facilities.
• Management of the IT budget, ensuring that spending is forecasted well and prioritised towards meeting critical equipment needs.
• Support the development and implementation of the IT strategy for the Embassy, including engaging with users on their needs and preferences.
• Engagement with colleagues in London and lead on local implementation of any changes to software or hardware for FCO in London, notably through the Technology Overhaul programme.
• Assurance that IT support to the crisis committee is in place, including the provision of equipment and participation in crisis management exercises and being available on a duty roster to respond to urgent requests outside normal office hours.
• Line management of 2 IT support officers, ensuring they have access to the necessary training and development opportunities.
• The position is line managed by the Head of Corporate Services.
Key Competencies and Required Skills:
• Managing a Quality Service - Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
• Collaborating and Partnering - People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
• Delivering at Pace - Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it’s about working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
• Seeing the Big Picture - Seeing the big picture is about having an in-depth understanding and knowledge of how your role fits with and supports organisational objectives and the wider public needs.
Essential:
• Fluent oral and written English
• At least 2 years of experience in managing cross-functional teams or projects and influencing senior-level management and key stakeholders.
• Extensive experience in managing service delivery, infrastructure and operations in an environment similar in size and security complexity.
• Good knowledge of the full IT development lifecycle, IT governance, quality assurance, project management, risk and change management principles and deployment. Capacity to produce accurate reporting.
• Strong interpersonal, leadership and stakeholder management skills, including managing, motivating and working proactively within a small team, understanding problems from a team perspective and helping staff to develop.
• Highly customer focused.
Desirable:
• ITIL accredited to at least Foundation Level.
• Experience of telephony in an IP environment and networking.
• Communication skills in Arabic
Working Hours and Remuneration:
The position is full-time, at 37 hours a week with considerations of flexibility depending on circumstances.
This is a fixed term contract for 5 months starting 1 August 2017 until 31 December 2017.
Pay is on the Embassy B3 (L) scale, starting at JOD 1516 per month depending on the candidate’s skills and experience. The package includes a good level of health insurance and a friendly, English-speaking work environment. We offer opportunities to develop professional skills through our Learning & Development offer. Leave entitlement is 28 days (pro rated) plus 14 public holidays.
Eligibility:
If you are selected for this position, we will be able to employ you as long as you:
• Receive the appropriate level of standard security clearance;
• All applicants should have (or be willing to obtain) the right to live and work in Jordan.
To Apply:
Interested candidates must attach the following documents when applying online.
1. A covering letter.
2. An updated Curriculum Vitae (CV).
** (Your application must include examples of when you have demonstrated the competencies outlined above in the cover letter or motivation section in the application form. Applications that do not include this information will be rejected).
The closing date for applications is 24 July 2017.
Applications received after the stated deadline will not be considered.
Due to the large amount of applications we receive only those shortlisted for assessment will be contacted.
The successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local labour law.
The British Embassy Amman is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
This opportunity is closed to applications.
