View Vacancy - Corporate Services Manager

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support

Main purpose of job:

To provide strategic direction to corporate services; leading an efficient, cost effective and professional team to deliver all services to the partners (from across the UK government) on the platform provided by the Foreign, Commonwealth and Development Office. As the driving force for corporate delivery, the jobholder will be a core member of the senior leadership team and management board providing corporate, financial and local insight to inform decision making. 

This role will lead and develop a diverse team of 2 corporate staff, with oversight of outsourced service providers. 

Roles and responsibilities / what will the jobholder be expected to achieve?:

Strategic Planning and Leadership 30%

  • To provide strategic leadership and planning in support of the corporate agenda including the country business plan and risk management. 
  • Act as trusted advisor to local leadership and partners on the platform ‘horizon scanning’ locally to enable proactive resource and activity planning.
  • Manage the platform (currently supporting 2 external partners) and support regional teams, influencing at a senior level to maintain and strengthen inclusiveness.
  • Actively build and deepen relationships with key stakeholders internally, within regional and global hubs and with external partners (at other diplomatic missions, government departments and suppliers) to maintain informed and current corporate knowledge.
  • Ensure local policies are reviewed and aligned to global and local requirement and adopted by all partners on the platform. 
  • Lead and monitor the delivery of services against the local corporate services charter.

Delivery 30%

  • Oversee all corporate delivery across finance, HR, protocol working closely with the regional HR, finance and procurement hubs and the Global Processing Transaction Centre (GTPC).  Ensure full use of self-service access to corporate services and regionalised services.
  • Direct the management of the estate, ensuring that UK and local standards are met through planned and reactive maintenance and in compliance with corporate procedures, including local and UK health and safety regulations and policy. Estate includes British Consulate General Office in Miami, British Consul General Residence in Miami, Consular Agency in Orlando and five rental accommodation properties. 
  • Act as the ‘intelligent client’, identifying requirements, appropriate service level agreements and key performance indicators to manage and monitor supplier contracts.
  • Oversee the local delegated budget in accordance with corporate policies to ensure on-budget expenditure and value for money.  
  • Instil a continuous improvement mentality within the team, leading on corporate projects and the change management required to deliver them.  
  • Information Systems Manager - ensure that office technology is effectively and securely supported and maintained. Oversee the authorisation of new user accounts and access permissions.

People 20%

  • Lead on the overall employer proposition, including terms and conditions of service and pay and benefits for Country Based Staff (CBS), ensuring compliance with local labour law. Oversee induction and on-boarding of new staff.
  • Provide guidance and act as an escalation point on sensitive staff matters for diplomatic/UK-based and CBS, including management issues and dispute resolution, engaging with specialist HR functions where necessary. Oversee the on-boarding and departure arrangements for diplomatic/UK-based staff.
  • Champion and embed a collaborative and inclusive culture.
  • Oversee Learning and Development Committee.

Resilience, Security and Contingency Planning 20%

  • Respond to operational crisis, providing leadership and flexing team prioritisation as required.
  • Ensure cross training within corporate services roles to provide resilience within the teams and across the region.
  • Work with the Regional Corporate Services Lead to plan long term resource and development needs.
  • Ensure wellbeing and engagement are maintained, seeking regular feedback and embedding the values of resilience and respect.
  • Deputy Post Security Officer - work with Regional Overseas Security Manager in DC and Consul General in all security matters. Act as liaison with building security team.
  • Update and maintain Crisis Management Plan and Business Continuity Plan, in conjunction with senior management and network.

Resources managed (staff and expenditure): 

  • Line management of 2 staff;
  • Oversight of local budget of £70,000 ($98,000) and ad hoc project based funds;
  • Oversight of properties including Office and Residence in Miami, agency office in Orlando and five rental properties (four in Miami and one in Key West).
  • Minimum 2 years of middle management experience working for international organisation, preferably with direct involvement in HR and /or Finance policy and implementation
  • Experience in managing cross functional teams
  • High levels of discretion, with a resilient, flexible and ‘can do’ attitude
  • Able to challenge and influence senior stakeholders
  • Experience in managing suppliers and outsourced service delivery
Making Effective Decisions, Leading and Communicating, Delivering Value for Money, Managing a Quality Service
24 May 2021
C4 (L)
Full-time, Permanent
Americas, Caribbean & Overseas Territories
United States
British Consulate General
19 July 2021

Minimum of two working days in the office each week but flexible working arrangements are available – to be discussed and agreed with Consul General on appointment. (This is to be both during COVID and once normal operations resume). 

British Consulate General Miami offers time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.

Opportunities to provide regional resilience for corporate services to other posts in the region.

Under US State Department requirements, the UK Government in the US may only employ, as non-diplomatic staff, persons who are US citizens, US Permanent Residents or A visa holders with EAD cards*. If you hold a visa other than an A visa you are not currently eligible to work at our office.  Please refer to our website for information on exceptions to this policy at  All selected candidates are subject to background checks and will require a security clearance prior to starting work.  

*A visas are acceptable at the Embassy and Consulates. The UK Mission to the UN (UKMIS) accepts G visas, and British Defense Staff (BDS) outposts accept A or NATO visas.  

The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.  

Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.

Internal candidates must inform their supervisor before they apply to a different position. 

Only successful candidates will be contacted. Please no phone calls.  Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.