View Vacancy - Community Liaison Officer (INTERNAL VACANCY)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Residence and Support Staff)
Community Liaison

The British Embassy in Bahrain is seeking a highly motivated and enthusiastic individual for the part-time position of Community Liaison Officer, Grade – A2 (L).

 

Purpose of the job:

To work closely with Post Management for the well-being of all staff at Post, with primary function as advocate for and provision of support to UK-based staff and families (FCO and PAGs) on family and community issues, principally in the areas of information gathering, welfare and communication.

Main Responsibilities:

Information Gathering

  • Information gathering for UK-based officers and their spouses/partners and families, and Local Staff on flexible deployment (including for those not yet at Post).
  • To include information primarily on Medical facilities at Post working with HR directorate on Healix cashless billing processes; spouse/partner employment at Post; children's education (through completion of separate HR School and Nursery Information Sheets of authorised schools at Post); feedback on adult education; career and training opportunities; single officer and foreign born spouse/partner issues; recreational facilities; social matters; completion of DSFA Spouse and Partner Annual Employment Report (deadline every September) and completion of the COLA report every 6 months.
  • Information management of Post Welcome and Departure Pack, CLO homepage on Post’s SharePoint site, monthly newsletters.
  • Update and review of Post Report and Fact Sheet working with Corporate Services.
  • Manage and maintain the CLO resources domestic equipment float for the use of newly arrived officers/families.

Welfare:

  • Welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Post community.
  • Arrange a small basic groceries float to be delivered to the officer’s serviced department or accommodation pre arrival.
  • Following up to check that the settling in process is working.
  • Being a source of referral and support where questions, problems and difficulties arise (eg in times of sickness, stress and crisis) and interface when necessary with the FCO Welfare Officers and other resources in London.
  • Arrange and conduct an orientation for the newly arrived officer and family to introduce the main facilities including schools, supermarkets, banks, doctors, hospitals etc.
  • Introduce spouse/partner/dependents to other DSFA members.

Advocate

  • Advocate for UK-based staff and families in addressing issues of importance with Post Management, including as their representative on Post Joint Management Boards, Post Housing and evacuation/contingency planning committees, and as the chief link between Post and DSFA in London.

Key Competencies and Required Skills:

  • Collaborating and Partnering - People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
  • Leading and Communicating - Effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It’s about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.
  • Managing a Quality Service - Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
  • Changing & Improving - It’s about being open to change, suggesting ideas for improvements to the way things are done, and working in smarter and, more focused ways.

Essential:

  • Fluent communication skills in English language (both written and spoken)
  • Experience in handling stakeholder across all levels
  • Candidates should also have the ability to think logically/laterally and be able to display sound judgement and common sense.
  • Strong organizational skills and keen attention to detail
  • IT competency (Word, Outlook, Excel, databases)
  • Finance Experience

Desirable:

  • Customer Service experience
26 January 2019
Administrative Officer (AO)
Part-Time, Permanent
14
Middle East & North Africa
Bahrain
Manama/Bahrain
British Embassy
1
BHD
332
14 February 2019

Working Hours and Remuneration:

A monthly salary package of 332 BHD as well as private medical insurance, a leave entitlement and training package. Specific training and mentoring for the role will be provided for the successful candidate.  This may include training in London and the region.   

Flexibility will be required on the working hours, including providing leave cover, but the usual working pattern will be Sunday – Thursday from 0730 – 1430.

No accommodation or relocation expenses are payable in connection with this position.

The successful candidate will be subject to a 3 month probationary period and will need to commence security clearance procedures through the Embassy as soon as possible. Employment offers are subject to successful clearance of pre-employment checks.

To Apply:

Interested candidates must attach the following documents when applying online.

  1. An updated Curriculum Vitae (CV) including three references.
  2. A covering letter stating why you feel you have the necessary skills to perform well in the above role.
  3. Please provide examples of performance in each competency on the motivation section of the online application form.

** (Applications that do not include this information will not be considered.).

 

All applications must be received before 23:55 (Local Time) on 26 January 2019.

 

Applications received after the stated deadline will not be considered.

The recruitment process, including security clearance, is expected to take around two months.

Due to the large amount of applications we receive only those shortlisted for interview/assessment will be contacted.

The start date mentioned in the advert is an assumed start date and the successful candidate will be required to undergo security vetting procedures.  Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.

Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local labour law.

 

The British Embassy Bahrain is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.