View Vacancy - Control Room Team Leader
Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. Incomplete applications will not be considered.
Main purpose of job:
The CRTL is responsible for control room and would manage the eight control room officers and the main reception. The person will be responsible for information collection and management and SMS alerts/updates. The CTRL will also ensure and maintain accurate staff movement data. Where necessary the CRTL will accompany official visits outside Islamabad to ensure appropriate security measures are provided and the CRTL will assist in country wide liaison tasks as directed by the Overseas Security Manager (OSM) and the Senior Security Manager (SSM).
Roles and Responsibilities:
1. Responsible for the day to day management of the eight Control Room Officers.
2. To manage the rostering for the Control Room Officers.
3. To manage and schedule leave to ensure the control room has effective and appropriate 24 hour coverage.
4. Monitor the security situation and detail the RRV to prove routes and advise on the road status.
5. Regularly briefing and updating OSM/SSM on various security situations.
6. Maintain the Master and OSM Map, including electronic mapping applications.
7. Maintain Current and Future Operations board.
8. Supporting OSM/SSM in gathering, maintaining and directing information collection and management and message updates as appropriate.
9. Responsible to maintain an accurate table of staff movement for all official and social moves within/outside of the city of Islamabad.
10. Develop the teams understanding and application of social media as an information source.
11. Management of security information updates on Zariya website portal.
12. Manage the issue, receipt and maintenance of the Satellite phones, personal and vehicle trackers.
13. Conduct out of hours reviews of the Control Room, twice a week.
14. Review and ensure that the Staff and Visit logs are maintained within the database and displayed at both the Control Room and Security Department.
15. Maintain the operational functionality of the tracking software and respective IT programmes.
16. Provide cover and perform Security Liaison officer duties as and when required by LM.
17. Various procurement responsibilities including sourcing and payments.
18. Administer databases and departmental share-point page.
19. Support SSM/OSM during Crisis scenarios and update security contact details on to Crisis Hub web portal.
20. Provide IT related support to Lahore office and procure equipment on behalf of DSSM Lahore upon LM’s permission.
21. Manage inventory log of all equipment under use of Security Department for audit purposes.
22. Any other duty as directed by the duty OSM, and SSM.
Resources managed:
The Job Holder will manage a team of EIGHT.
Language requirements:
Language: English and Urdu
Level of language required: Excellent English & Urdu verbal and written skills required
Learning and development opportunities:
Learning and development opportunities are in line with FCO policy augmented by specific role related training where appropriate.
Working patterns:
This post is suitable for flexible working in addition to the normal working hours and will be required to carry out random checks on the team during evening hours and may need to stay over nights as and when required; in that the person will have to work outside the normal working hours and stay overnights which benefits from overtime/TOIL claim as per rules.
Essential on arrival:
- Higher Secondary School Certificate is required as a minimum;
- Previous experience working for a disciplined organisation, armed services, police or at least 3 years’ experience operating in security liaison, security information hub and/or control room manager capacity.
- Strong Website, Database Administration and IT skills including mapping.
- Clear communication skills
Desirable:
- Bachelor’s Degree
- Evidence of good leadership.
- Good standard of oral and written, in one or more of the following; Punjabi, Sindhi, Hindko and Pashto.
SALARY PACKAGE :
For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, salary will be PKR 94,862.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that the FCO has anywhere across the globe. We are aiming to make it the best.
Learning and development opportunities (and any specific training courses to be completed):
Cross-mission Learning and Development opportunities are available to staff including in-house and external training, coaching, mentoring & job shadowing and structured learning on the job.
To Apply:
Please note applications without (a), (b) will not be considered.
A. Complete the Online Application Form
B. Complete the Motivation Segment and competency based questions in the Online Application Form.
‘‘Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable). They should also inform their current line managers, and check for the eligibility clause if on probation, else the applications will not be considered.’’
We will accept only online applications by “12 November 2019"midnight.
Please Note:
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. Incomplete applications will not be considered.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.
