View Vacancy - HEALTH AND EDUCATION TEAM MANAGER

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
MOD (Ministry of Defence)

Main purpose of job:

The British Defence Staff in the United States (BDSUS) has an exciting opportunity for a dynamic person to join the United States Support Group (USSG) as the Healthcare and Education Team Manager located in the British Embassy in Washington DC. This opportunity is a rewarding role which supports and further develops the special relationship between the UK and the US.

The USSG Support Team delivers support across the USA network for British Defence Staff civilian and Service personnel (ca 800+ people posted across the USA).  We are looking for a highly motivated individual who has a real passion for service delivery and an ability to communicate compassionately and clearly with clients. The successful applicant will manage the BDSUS Healthcare and Education team to advise, administer and authorise medical, dental and education needs amongst our UK overseas community, including their families.  They will also provide detailed advice to BDSUS senior staff on matters of individual cases, issues and risks on educational and medical support.  Whilst experience in an associated sector would be advantageous, it is not essential; applications from candidates with management experience are sought.  Attention to detail, a positive attitude and strong teamwork ethics will be paramount.

The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave and insurance packages.  It also promotes a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working, including working from home and flexible hours, where possible.  In this role you would be working in a diverse international environment to support UK armed forces personnel and their civilian counterparts across the US. This is made up of staff with a rich and diverse background, skill sets, and experiences.

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Roles and responsibilities:

  • Ensure BDSUS operate in line with UK and US healthcare and education policy. 
  • Manage the combined medical admin team:
  • Ensure the medical and dental bills are pre-audited, checked and processed for payment.
  • Liaise with the MOD department for Defence Child Services to ensure all educational policies are correctly implemented.   
  • Ensure that the teams Business Continuity plan is updated as required.
  • Prepare briefs to Senior Management on cases as required.
  • Deliver briefings for new arrivals in person and online.
  • Review and advise the Caldecott Guardian (HIPPA equivalent) on issues that may cause a breach of the Caldecott principles and ensure the team are trained and able to identify issues.
  • Manage the Healthcare website ensuring it is updated as required and remains relevant. 
  • Maintain a close working relationship and problem-solve issues with Meritain Health and Tricare.
  • Carry out other tasks commensurate with the grade.

Resources managed:

2 Health Care Administrative Officers, Budgetary authority as delegated.

·         A proven track record of managing staff.

·         Strong interpersonal skills, including the ability to be professional, confident, courteous, and deal with interlocutors at senior level.

·         Excellent organisational skills with the ability to multi-task and strong problem solving skills.

·         Excellent customer service skills, with proven ability to take responsibility and exercise considerable discretion.

·         Experience of working in health care or education administration.

·         Knowledge of UK/US health care systems.

·         Knowledge of UK/US education system.

·         Knowledge of UK schooling processes.

·         Experience of working with/for HMG and/or the MoD.

Making Effective Decisions, Managing a Quality Service, Leadership, Working Together
28 March 2023
Executive Officer (EO)
Full-time, Permanent
40
Americas, Caribbean & Overseas Territories
United States
Washington
British Embassy
1
USD
$58,500
22 May 2023

Under US State Department requirements, the UK Government in the US may only employ, as non-diplomatic staff, persons who are US citizens, US Permanent Residents or A visa holders with EAD cards*. If you hold a visa other than an A visa you are not currently eligible to work at our office. Please refer to our website for information on exceptions to this policy at www.gov.uk/government/world/usa. All selected candidates are subject to background checks and will require a security clearance prior to starting work. • A visas are acceptable at the Embassy and Consulates. The UK Mission to the UN (UKMIS) accepts G visas, and British Defence Staff (BDS) outposts accept A or NATO visas.

Learning and development opportunities:

The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communciating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).  On taking up post you must complete Data Protection  and Caldecott principle training which is mandated for this post. You will receive in house training on defence computer systems as required.  

Learning and development opportunities:

The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communciating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).  On taking up post you must complete Data Protection  and Caldecott principle training which is mandated for this post. You will receive in house training on defence computer systems as required.  

This role is 40hrs a week, and the successful candidate should expect to be in the office at the British Embassy at least 3 days per week.

The British Embassy and its US Network embraces hybrid working; as an organization we recognise the critical value of team work and we embrace and endorse collaboration by ensuring that all staff attend the office flexibly yet regularly.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.