View Vacancy - BK - Pro Consul, A2 (maternity cover) - Internal vacancy
The British Embassy in Bangkok is part of a world-wide network of 270 Posts, representing British political, economic, Visa and Consular interests overseas. We are currently looking to recruit a Pro Consul, who will be on a temporary seven (7) months maternity cover contract, to join our dynamic team.
The main purpose of the job is to lead in providing the public with the full range of notarial and documentary services in line with the Foreign and Commonwealth Office (FCO) consular strategy, consular guidance and customer charter, business targets and local procedures.
The Jobholder is expected to -
- Provide a full range of Notarial and Documentary services
To manage own counter utilising the appointment system (CABS).
Responsible and accountable for financial transactions at counter.
To maintain accurate records and data input onto FCO system.
Process all mandatory checks.
Keep up to date with changing procedures and guidance.
To provide a high standard of customer service.
- Act as signatory when required
Signatory for all Notarial and Documentary services when required ensuring all services are provided to the public efficiently, accurately and in line with FCO guidance.
- Lead on customer enquiries and escalations
To respond to written consular enquiries within published timescales.
To monitor and provide monthly statistics on consular enquiries to Vice Consul.
- Issue and approve Emergency Travel Documents (ETDs).
Process applications for ETDs, checking eligibility of applicants and ensuring all mandatory checks are completed according to internal guidance. Occasionally approve ETD applications
- Update the Rate of exchange
Liaise with accountant and Vice Consul to overseee the rate of exchange
Update fee table for department as required
Update Thailand Notarial pages on Gov.uk
- Work within the wider consular team on assistance work, project work, outreach programmes, annual returns, updating contact lists etc. as agreed with line manager.
- Work with the Prevention Team to design and implement pro-active communications campaigns to help prevent British nationals needing consular support.
- Provide support to the Vice Consul and leave cover.
- Analytical with a strong attention to detail and the ability to complete timely and accurate written information in English
- Experience working under pressure within a team, and an ability to plan and prioritise competing demands effectively
- An ability to follow procedures and guidelines in making judgements and solving problems
- A confident person with advanced listening and communication skills
- Approachable, empathetic with enhanced customer care skills,
- An ability to deal sensitively with difficult situations and people in distress
- Good self management and organisational skills with an ability to plan and prioritise effectively with competing workload under pressure
- IT proficiency – Using MS Office, Outlook and ability to learn FCO systems.
Language Requirements
For candidates with English as a second language, certification at IELTS (or equivalent) level 7 minimum or higher within the last 2 years is required. All skill areas (Writing, Speaking, Listening and Reading) must be IELTS score 6.5 or higher.
- Fluent written and verbal proficiency in Thai language
- Experience of designing and/or managing communications and outreach campaigns.
- Experience of living in or understanding of the UK
- Previous consular or comparable experience
This vacancy is for British Embassy Bangkok internal candidates (and spouse or partner of an employee, agency staff currently employed temporarily in UKVI / embassy) only.
The British Embassy offers a competitive remuneration package, including salary, benefits, a leave entitlement, Health Insurance and full training. The job is linked to the British Embassy’s Local Staff A2 (L) grade. For those not liable to tax, the salary will be abated.
Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.
No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain work authorisation in Thailand in order to apply. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.
All applications must be received before 23:55 on 01 May 2017.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information request. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
Interviews for this position will commence during the week of 08 May 2017.
The successful candidate should be able to start as soon as possible.
Reminder for existing Embassy staff who will be interested to apply:
Along with the completed online application form, candidates should upload/attach their last two years End of Year Appraisals if applicable. If applicants have been employed for less than twelve months, they will need to provide permission from their Head of Section to apply and should attach this to their application.
Guidance on completing competency based application forms and sitting Interviews can be found on the BE Website and also on the Civil Service Learning portal, Virtual Ashridge portal and Goodpractice.net (both accessed through the CSL). Staff are strongly advised to refer to these.
We recommend all applicants to understand the Civil Service competences before applying for any role and in preparation for interviews. For more information, you can visit our website - https://www.gov.uk/government/world/organisations/british-embassy-bangkok/about/recruitment.
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Please check your application centre regularly for any update on your application status.
This opportunity is closed to applications.
