View Vacancy - AUS (Sydney/Melbourne) - Export Service Support Officer, EO

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Department for Business and Trade roles (DBT)
Department for Business and Trade (DBT)

Main purpose of job:    

This is an exciting time to join the Department for International Trade (DIT) in Australia. The work we do has a real impact on jobs and growth across the United Kingdom and Australia. Our mission is to help businesses export, drive inward and outward investment, negotiate market access and trade deals, and to champion free trade. We are an international department based in 108 countries, and we work closely with our colleagues worldwide.

The Export Services (ESS) programme is the UK’s Trade Support services programme, ensuring the delivery of a quality service to UK businesses looking to export to overseas. As an ESS Officer, you will be required to provide one-to-one advice for companies, working with them to understand their requirements and export plans, undertaking desk research and supplying relevant market information, introductions and referrals. You will cover a cross-section of sectors, including fast moving consumer goods and agritech, developing sector strategies to evaluate and deliver market opportunities for UK companies and identify new and emerging sector opportunities. You will utilize a wide range of internal and external sources of information and will be required to build and sustain relationships with key industry bodies, stakeholders and government departments. You will be expected to collaborate with the wider DIT Australia and New Zealand Network and may be required to lead or support events, visits, propensity work and represent the DIT at relevant industry events. 

You will, with support from the ESS Hub, manage the local Overseas Referral Network (ORN), a database of bespoke in-market partners and experts, who can support specific UK company enquiries. Your role is to build and maintain productive relationships with potential ORN partners and manage service delivery and customer satisfaction. 

You will help establish, implement, and improve ESS and DIT processes and measurements, including timely updating of customer relationship management tools, risks register, and more. 

Roles and responsibilities / what will the jobholder be expected to achieve?:

As this is a newly created role to deliver a new service, roles and responsibilities may evolve and the jobholder will need to be flexible and adaptive. Below is an indication of the likely core aspects of the role:

Account Management and Market Enquiry 80%

  • Working collaboratively with trade and investment sector teams across Australia and New Zealand to identify relevant export opportunities for UK companies in the ANZ markets. 
  • Build strategic commercial networks and contacts in market to develop sector propositions, which accurately reflect the scale and value of commercial opportunities for UK companies.
  • Conduct business develop research, produce sector reports, evaluate and disseminate business opportunities and market intelligence to support UK firms in making informed decisions about opportunities across sectors, with particular focus on the FMCG and AgriTech sectors. 
  • Represent the UK Government at relevant industry events, meet and brief UK businesses on the market and assist with the development of market entry and market growth strategies.
  • Provide event management support for UK company launches, trade missions, exhibitions, and conferences, as well as, other internal and external DIT events as required.  
  • Maintain accurate and up to date data management by regularly tracking, evaluating and reporting on outcomes of activities.  
  • Ensure export account management is followed and businesses are linked appropriately in to the International Trade Advisor Network. 

As key point of contact for the Overseas Referral Network (ORN) you will be required to; 

  • Work with the APAC Export Services Hub to maintain and increase market intelligence to promote dialogue with clients and build relationships with business in each region, including with a view to building, updating and expanding the ORN.
  • Work collaboratively with the British Business Network (BBN) to develop and implement an efficient and user-friendly ORN database. 
  • The successful candidate will be comfortable working with multiple stakeholders to deliver results that benefit the UK economy.
  • The ability to prioritise workloads effectively and achieve corporate targets, ensuring an appropriate level of assistance is provided to customers.
  • Work effectively as part of a wider virtual network team, managing expectations accordingly and contributing to campaigns across a range of sectors.
  • Strong communication skills essential with customers, colleagues and team members.
  • Ability to work proactively and build networks and contacts across a range of organisations.
  • Good organisational and programme arranging skills. 
Experience with CRM and data management systems, as well as experience with Excel, and event management platforms including Aventri and Maximail. 
Seeing the Big Picture, Making Effective Decisions, Delivering at Pace, Working Together
18 January 2023
Executive Officer (EO)
Fixed Term
24 months
Asia Pacific
British Consulate General
AUD 80,507
21 August 2023
3 March 2025

Salary is at AU$ 77,739 per annum (paid out monthly), plus 11% superannuation.

Appointment is subject to an AFP records check and UK security clearance.

Open to Australian citizens, permanent residents, and partners/ dependents of UK-based diplomatic staff currently posted in Australia.

A security check (and clearance) may be required prior to employment.

Staff recruited locally by the British Consulate General and its Consulates is subject to Terms and Conditions of Service according to local Australian employment law. Interstate applicants will be required to meet their own travel and relocation expenses.

The British Government supports flexible working practices for all employees. Within the Australia Network of posts, employees are supported by the Flexible Working Policy. Any flexible working arrangement is to be agreed between the line manager and successful candidate.

Learning and development opportunities (and any specific training courses to be completed):

The Australia network offers a wide range of learning and development opportunities, including job-specific training as necessary and broader learning linked to the FCO Diplomatic Academy.

There are opportunities to job-shadow other staff, and the successful applicant will be encouraged to take part in broader British Consulate General activities.

The British Consulate General is committed to providing all staff with learning and development (L&D) opportunities and we will work with you to develop your own L&D plan.

Some travel may be required to the UK to develop sector knowledge and departmental training.

Your application must be submitted before 23:55 AEST-Australian Eastern Standard Time (UTC/ GMT +10) on the day mentioned in the above field “Application deadline”

Applications must include a current CV. Kindly omit any personal information such as name, birthdate, address and contact #.

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

Advertised start date is provisional and subject to completion of reference and security checks.

Kindly check your application centre or email regularly for any update on the status of your application.

Applications will only be considered from Australian Citizens or Permanent Residents.

We are committed to being an inclusive employer and building a culturally diverse workplace. We actively encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. Our culture of inclusion is underpinned by our excellent staff networks which cover disability, faith and belief, gender equality, social mobility, age, race, LGBT+, and how to be an ally.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.