View Vacancy - Regional Facilities Contract Manager (NLD21.497)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Estates

Within specific regions and areas the FCDO has outsourced the management of its UK buildings, and some overseas properties, to specialist facilities management (FM) companies.  These companies are responsible for providing services to staff, which includes cleaning (Sort FM), pest control, waste management, engineering services maintenance (Hard FM), minor new works and refurbishment projects, office moves and porterage and staff/family accommodation services including sourcing and move in move out services. At Posts they also supply reception services.  They are also tasked with ensuring that we comply with health & safety requirements and full Key Performance Indicator reporting and contract compliance reporting.

The FCDO's Estate Operations Team (EOT) manages the outsourced contracts and acts as the Intelligent Client Function (ICF) and interface between the private FM companies and the FCDO.  In addition, the EOT is responsible for holding the budget for Global Maintenance Investment Funds at Posts without an FM Service provider.

The EOT Regional Facilities Contract Manager role will be based in The Hague, report to the Head of Operations Europe (EOT) and will provide customer account management for The Hague and some additional sites across the Europe.

Accountability and ownership of the service performance and facilities expenditure within this region is essential, along with building effective customer relationships. The Regional Contract Manager (RCM) will enable and proactively manage and support the day-to-day delivery of effective Facilities Management services in accordance with agreed contract terms. The role will also ensure that services are delivered to the required contract standards and within agreed budgets.

The post holder will also have a Europe wide role for a key strategic area such as; technical FM support, compliance (including H&S), performance/audit, projects or customer relationship management.

 

Roles and responsibilities:

  • Overseeing legal compliance with the Service Provider and Post to maintain a safe and compliant environment in our offices and staff accommodation. Working alongside the overseas lead for risk.
  • Developing and maintaining productive relationships with the Posts within your region, with the customers/building users/FCO directorates & departments and representatives of the FM supplier, ensuring customer expectations are properly managed.
  • Ensuring that the needs of all stakeholders are identified, communicated and acted upon as appropriate, in line with correct processes and protocols.
  • Providing clarity and guidance on contractual matters as they arise, ensuring a consistent approach is being taken across the region.
  • Participate in performance monitoring including providing input and taking part in the Service Level Governance meetings as required.
  • Act as the Client for all Forward maintenance Register projects, managing the delivery from budgeting to operational.
  • Budget management, review quotations submitted by Service Provider, ensuring that works are delivered in accordance with pricing model.
  • Maintaining regular contact with other regional RCMs and service provider staff and team leads to ensure uniformity of service provision and assistance in operational management.

 

 

  • Full professional proficiency in English, including excellent writing skills (written and spoken, minimum of C1 level for CEFR framework*);
  • A comprehensive understanding of the FM market, including contract management and technical facilities, ideally with exposure to international facilities management;
  • Health & Safety legislation knowledge;
  • Strong communication and customer engagement;
  • Supplier management skills;
  • Good negotiating and influencing skills;
  • Good financial literacy and profit/loss reporting experience;
  • Ability to evidence capability against the FCDO core competencies for this position.
  • Professional qualifications or equivalent in a Property/FM or engineering related subject, and membership of a property/FM related professional body;
  • Knowledge of and ability to communicate in one or more of the languages used within the region;
  • Good knowledge of EU or regional procurement regulations;
  • Construction project management.
5 December 2021
Senior Executive Officer (SEO)
Fixed Term, Full-time
36
12 months
Europe, Eastern Europe & Central Asia
Netherlands
The Hague
British Embassy
1
EUR
6,924.74
1 March 2022

The successful candidate will initially be offered a 12 month employment contract at grade C5. The base salary for this position is € 6,924.74 gross per month, based on a working week of 36 hours. In addition, an 8% holiday bonus and a monthly working from home allowance are payable. Actual commuter travel expenses up to a limit or a monthly set travel  allowance  for commuter costs are payable depending on the role and how often office work is needed. The Embassy currently applies a performance based bonus pay model for local staff.  

Applicants must be legally entitled to work in The Netherlands. 

The successful candidate will undergo a professional background check; Any job offer is also provisional to a successful security clearance check.

The Embassy encourages a culture of continuous learning.  All employees have access to the Civil Service Learning platform which gives access to training to improve job specific skills. Employees are entitled to a minimum number of annual training days. 

The British Embassy promotes and demonstrates the key values of Professionalism, Respect and Honesty.

Visa/work permit requirements: candidates must currently hold the independent right to live and work in The Netherlands and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in The Netherlands.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Diplomatic Missions will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment  levels  please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Under the terms of the UK/NL Double Taxation Convention (Article 18 1(b)(ii),  UK nationals who move to The Netherlands to take up their new role at the Embassy/Consulate and UKB spouse who start working at the Embassy with no previous record of working in the Netherlands since the arrival of the UKB partner they accompany,  will be placed on a tax abated salary if deemed to be eligible for Dutch income tax exemption on their salary. Qualifying staff will have no Dutch tax levied on their salary and will therefore be paid a lower salary abated by the amount of tax they would have had to pay if that local liability existed. A tax abated salary ensures a fair and comparable take home pay. Staff on tax abated salaries cannot claim tax benefits in The Netherlands but they are fully and comprehensively covered for social security and deemed to be resident local staff for all intents and  purposes.

The  job description is subject to changes and may evolve over time and in response to changing circumstances.  The role exists as part of a team and all staff are expected to be flexible in supporting colleagues, particularly at busy times.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.