View Vacancy - AUH - Regional Business Support Officer, UK Visas and Immigration A2(L)

The British Embassy Abu Dhabi has a vacancy for a Regional Business Support Officer for UK Visas and Immigration (UKVI).

The jobholder will ensure full administrative support is given to the UKVI Visa Operations in the Middle East, North Africa, Central Asia, Pakistan, and Turkey (MENACAPT) region and provide administrative support to the Regional Business Manager and Regional Secretariat.

Duties and responsibilities:

• Support the Regional Business Manager with the administration of local budget and profiling of the delegated regional budget to ensure that accurate records of spend and committed funds are maintained and to ensure that all spend is within budget and properly authorised. Check reports for accuracy and work closely with UKVI Finance Unit and regional FCO finance teams.
• Assist the Regional Business Manager with MENACAPT resource figures, regional headcount statistics, and staff count collation and returns. Maintain accurate staffing records on CRS for the region and assist the Regional Business Manager in the administration and logistics of maintaining seasonal relief (visas, accommodation, and transport).
• Assist the Regional Secretariat in the administration and collation of information for returns/ briefings/ Reward & Recognition programme. Monitor and ensure payments related to the staff bonus system. Assist with collation of weekly/ monthly returns.
• Deputy imprest holder. Ensuring full records for the section imprest, checking bill payments/ receipts and preparing for monthly reconciliation.
• Co-ordinating regional responses and inputs for returns, plans and follow up on report/ inspection recommendations.
• Liaison between Corporate Services/ Estates and Post Security regarding Visa Section visitors (Short-Term Entry Clearance Officers, regional visitors, and UK visitors), such as travel arrangements, accommodation booking, visitor and staff passes, security clearance, and induction programmes.
• Liaison with Abu Dhabi Training/ Induction team on the arrival of UK-based staff and newly recruited local staff. Liaison with IT Support Officer (ITSO) on creation and deletion of user accounts.
• Regularly order, monitor, and maintain supplies of stationery and equipment, and monitor the condition of the office and arrange necessary maintenance and repairs with the Estates Team.
• Raise and review supply requisitions on the in-house finance and procurement management tool (Prism) and via corporate credit card (CCC), as required.
• Monitor systems and processes, collate information, and provide feedback for managers.
• Promote and uphold high professional standards, leading by example when dealing with enquiries and answering correspondence relating business support activity.

Key competencies required:

• Delivering at Pace - Focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
• Managing a Quality Service - Being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising, and managing time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery.
• Delivering Value for Money - Seeking out and implementing solutions which achieve the best mix of quality and effectiveness for the least outlay to ensure efficient, effective and economic use of taxpayers’ money in the delivery of public services. Making decisions based on evidenced information and following agreed processes and policies, challenging these appropriately where they appear to prevent good value for money.
• Collaborating and Partnering - Creating and maintaining positive, professional, and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions.

• Has worked in UKVI for a minimum 12 months within the last two years.
• Understanding of UKVI section and operation.
• Initiative, adaptability to new working methods, and the ability to work flexibly both in a small team and individually with autonomy.
• Proven record of organisational ability. Ability to prioritise own workload and meet deadlines under pressure, without compromising the quality of the work.
• Excellent customer service skills. Demonstrates courtesy and consideration in dealing with stakeholders.
• Excellent communication skills in English, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
• Very good level of IT skills and literacy in Microsoft Office applications, particularly MS Word and Excel.