View Vacancy - Pro Consul
The successful candidate will have the ability to deliver a professional and efficient Consular service to British Nationals in the Sultanate of Oman.
The main purpose of the role, reporting to the Vice Consul, is to ensure that British Nationals receive a professional high quality service and advice provided is accurate, timely and consistent, and offered in a sensitive manner in line with FCO guidance. This will include developing and maintaining contacts with local authorities and in the community, providing notarial and documentary services, and taking part in our communications and prevention work.
In response to local or regional crisis, the jobholder will play a key role in the section’s response and deployment.
The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal and office management skills.
Key Duties and Responsibilities:
- Provide accurate advice and assistance in a sensitive manner to British Nationals and their families via face to face (pre-arranged meetings/walk-ins), telephone or email on a range of issues such as:
Ø Detainees, including visiting police stations and prisons
Ø Dealing with bereaved families
Ø Child custody issues
Ø Missing Persons
Ø Mental Health
Ø Other sensitive cases such as rape, child abduction, forced marriage.
- Maintain accurate and concise case records of services provided (CASEBOOK/BRIDGE)
- Ensure all customer correspondence are replied to in a timely and efficient way, providing consistent, accurate information in accordance with FCO guidelines.
- Be prepared to work out of hours, and occasionally anti-social hours, as required.
- Take part in the Embassy emergency planning committee and any response to a Crisis affecting UK citizens.
- Administering the appointment system
- Providing a range of counter services including notarial work and Emergency Travel Documents (ETDs) ensuring consistent customer service to BNs
- Collecting fees, cashing up and other financial requirement
- Ensure deadlines for Returns and Management Information are met
- Issuing Consular notices and newsletters and maintaining a wardens network in Oman
Prevention Communications and Outreach
- Working with the Vice Consul to help deliver high quality local prevention and communications work, working closely with the post press/communications team and other senior stakeholders. Producing materials, using social media and attending events.
- Monitor changes in local procedures and practices, ensuring that all information and guidance for BNs reflects changes and is up to date e.g. service providers, lawyers list, travel advice, web pages.
- Carry out other reasonable ad-hoc duties in support of the Consular function.
- Cover for the Vice Consul during leave
- Participate in other Embassy committees and support corporate activities as appropriate
The candidate will need to demonstrate the following competencies during the interview:
- Delivering at Pace: Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it’s about working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
- Making Effective Decisions: Effectiveness in this area is about being objective; using sound judgment, evidence and knowledge to provide accurate, expert and professional advice. It means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well-reasoned justifiable decisions.
- Managing a Quality Service: This area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery.
- Changing and Improving: People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. It’s about being open to change, suggesting ideas for improvements to the way things are done, and working in ‘smarter’, more focused ways.
- Excellent IT skills including knowledge and experience of all Microsoft office applications.
- Accurate and speedy typing skills;
- Excellent written and spoken English
- A team player who is capable of working on his or her own initiative and is adaptable to changing priorities. Must be able to work and act without close supervision;
- Excellent customer care skills and the ability to respond to a range of customers needs;
- Good interpersonal skills;
- Travel within the Gulf region (and possibly further afield) maybe required for training and logistical purposes; and
- Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to maintain absolute consular confidentiality and impartiality and have a resilient approach.
- Good understanding of local laws and culture.
- Knowledge of Arabic written and spoken
The Embassy offers an attractive working environment and remuneration package for the role, including: salary of 800 Omani Riyals per month inclusive of all allowances; and use of on-site recreational facilities (including a swimming pool and social club).
Normal working hours are 07:30 – 14:30, Sunday to Thursday. You will occasionally be required to attend evening functions (for which Time Off in Lieu is applicable).
There is a holiday entitlement of 30 days per year (pro rated) following successful completion of a 3-month probation period. Holidays that have already been booked will be honoured. There are also national holidays determined annually by the Embassy, which usually total 14 days per year. Training will be provided as necessary.
Interested candidates must attach the following documents when applying online.
1. A covering letter.
2. An updated Curriculum Vitae (CV).
** (Your application must include examples of when you have demonstrated the competencies outlined above in the cover letter or motivation section in the application form. Applications that do not include this information will be rejected).
The closing date for applications is Saturday, 19 January 2019 by 23:55 (Local Time). We are aiming to conduct interviews and assessment on the 29th January 2019. Please ensure that you will be available on the given date, if shortlisted for interview.
Applications received after the stated deadline will not be considered. Telephone applications and enquiries will not be accepted.
The successful applicant's employment will only be confirmed after the completion of any security clearance/checks. The checks can take several weeks to complete and the applicant will only be employed if the UK security clearance is granted.
The British Embassy Muscat is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staffs recruited locally by the British Embassy are subject to Terms and Conditions of service according to local Muscat Employment Law.
This opportunity is closed to applications.