View Vacancy - CGZ - Deputy IT Support Officer, A2 (L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Information Technology Services

Main purpose of job:

Working to the IT Support Officer (ITSO), the role is to be the coordination person for the consulate IT, providing a support and administration role.

The successful applicant will be responsible for providing support to the IT of all mission premises in Guangzhou, providing administrative support as specified by the ITSO.

As well as this role primarily being administrative there is an important liaison role; at times acting as the interface between a wide range of stakeholders and staff, UK based, locally-engaged and members of the public. The role calls for a confident, articulate person who can project a presence, but also someone who can display empathy and calmness under pressure. Credibility will be important.

Roles and responsibilities / what will the jobholder be expected to achieve?:

Manage Windows network with 70 users

  • Respond to user support requests
  • Troubleshoot and resolve user problems
  • Provide ad-hoc training to users to help them make the most of the system
  • Manage user accounts and access to the system
  • Maintain and keep administration records
  • Escalate problems to IT colleagues in the China Network and UK as appropriate

Manage Hardware and network infrastructure

  • Troubleshoot and resolve hardware and network problems with both IT hardware and telephone systems
  • Escalate problems to IT colleagues in the China Network and UK as appropriate
  • Rebuild and replace faulty equipment
  • Upkeep of hardware inventory
  • Support the ITSO in project and maintenance work as required

Manage IT systems

  • Ensure IT procedures are complied with
  • Escalate potential breaches as appropriate.

Management and maintenance of non-business critical systems

  • Manage user accounts and access to a small windows network
  • Management and monitor of hardware, software and network infrastructure

IT training, learning and development 

  • Help build awareness and capability across an organisation of 70 users
  • Assist ITSO when required in training staff on processes, equipment and applications
  • Knowledge of Windows network systems
  • Fault-resolution and network/application troubleshooting across Windows network environments
  • Knowledge of Microsoft Office
  • Knowledge of viruses, hoaxes, and associated anti-virus programs, resources and avoidance strategies
  • Experienced at helping users get the most out of IT systems
  • IT support experience in a busy environment a distinct advantage.
5 November 2020
Administrative Officer (AO)
Full-time, Fixed term, with possibility of renewal
35
Asia Pacific
China
Guangzhou
British Consulate General
1
CNY
15,404
14 December 2020

The role being advertised is on a fixed-term contract of one (1) year, with a possibility of renewal. 

We are an equal opportunities employer, dedicated to inclusivity, a diverse workforce, and valuing difference.

We offer a competitive package, which includes basic salary, good leave entitlement, and insurance plan etc. The monthly salary is RMB 15,404/ month. We also offer excellent development opportunities and a 22-day annual leave entitlement in pro rata. Conditioned working hours are 35 hours/ week from Monday to Friday and flexible working can be arranged upon personal needs and business hours of operation.

Staff recruited locally by the British Consulate General Guangzhou is subject to Terms and Conditions of Service according to local Chinese employment law.

Appointment of the successful candidates will also be subject to Overseas Security Clearance. Due to the security clearance level required for this position, this vacancy is open only to the following:

  • Nationals of the UK, USA, Canada, New Zealand, or Australia.

Necessary security clearance for this position can take at least two months and will require completion of a separate security interview which can take place either in the UK or in China (dates to be notified). Candidates must be available for this security interview to be considered for this role.

Please note that your application must be submitted before 23:55 (China Standard Time) on the day mentioned in the above field “Application deadline”.

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

You may check your online FCO application centre for any updates. 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.