View Vacancy - PNG - Consular and Corporate Services Officer A2
The British High Commission Port Moresby is part of the Foreign and Commonwealth Office (FCO)’s world-wide network of 270 Posts, representing British political, military, economic, visa and consular interests overseas. We are currently looking to recruit a Consular and Corporate Services Officer
To provide front line assistance to British Nationals in Distress. You will be responsible for dealing with customers at the counter, by phone and e-mail who find themselves in difficulty in Papua New Guinea and require assistance. This may, on occasion, involve dealing with highly emotive or distressed customers. You will also manage the reception at the High Commission and be the first point of contact for visitors to the High Commission. You will work closely with VFS who host a visa clinic within the High Commission once a month, twice during peak season.
You will also provide ad-hoc support to the Corporate Service team, overseeing maintaining post reports, stationery stocks, managing routine monthly contracts and preparing purchase orders.
Roles and responsibilities / what will the jobholder be expected to achieve?:
Consular (75%)
- Provide consular assistance to customers on a range of issues – from lost travel documents and stolen items to more serious cases such as assisting customers displaying mental health issues.
- Responsibility for upkeep of waiting area and information displayed in it
- Maintaining consular records in accordance with policy
- Providing crisis awareness and assistance during emergency situations
- Actively engage with Consular colleagues in the South Pacific Network to share best practice, collaborate on projects, and further develop consular skills.
- Ensure monthly travel advice is kept up to date
Corporate Services Officer (15%)
- Maintain post HR records
- Oversee induction of new members of staff and provide support as necessary
- Maintain post report and Geographical Expenditure Guide
- Prepare purchase order requests when requested to do so
- Maintain stationary stock
- Work closely with external contractors delivering a monthly service i.e. window cleaning, pest control
Receptionist (10%)
- Provide a full reception and telephony service
- Maintain the High Commission inbox and respond to e-mail enquiries from members of the public
- Work with VFS to deliver a monthly visa clinic and inform applicants when passports are ready for collection
- Update staff phone lists, hotels, airline companies
- Other ad hoc duties as required
- Make hotel reservations for inward visitors
Strong organisational and communication skills
Previous customer service experience
Proficiency in Microsoft Windows and MS office
- Annual Leave Entitlement of 20 days per year
- Superannuation contributions
- Worker’s Compensation Insurance
- Medical insurance
- Access to extensive learning and development opportunities
- The job holder must be prepared for occasional travel within the region
- Some out of hours work may be required
The successful candidate must have or be able to obtain Work Authorisation for Papua New Guinea and valid Police Clearance Certificate.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested.
Deadline of Appplications is at 23:55pm Papua New Guinea time on 26 October 2017. Late applications will not be accepted.
We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
This opportunity is closed to applications.