View Vacancy - SIN - Product Support Engineer (Admiralty), A2(L)
The UK Hydrographic Office (UKHO) operates a regional office, out of the British High Commission (BHC) in Singapore. It is an Executive Agency of the Ministry of Defence. The UKHO has been charting the world’s oceans for more than 200 years. The primary aim of the organisation is providing navigational products and services for the Royal Navy and merchant mariners to save and protect lives at sea and the UKHO holds a strong market position through effective management of their worldwide distribution network of chart agents.
The UKHO produces a worldwide series of some 3,600 paper nautical charts, 200 publications under the ADMIRALTY brand and Electronic Navigational Charts (ENCs). The ADMIRALTY portfolio is sold globally and used by nearly 70% of international shipping. In a complex regulatory environment, with safety critical products, competition never previously faced and a market of over 50,000 vessels working through a worldwide network of over 100 independent distributors the Admiralty branded network faces a real challenge in leading the development of a new digital business.
The Sales Support Executive works with various stakeholders to provide support to the UKHO’s sales operations in the region. Specifically, the jobholder supports customers and provides service at various stages of the sales cycle, ensures that distributors are properly trained and enabled to promote Admiralty products, and that distributors are compliant with UKHO standards. Moreover, the jobholder also works with the internal Sales, Channel and Audit Team on various processes such as training, audit, and counterfeit measures.
We are currently looking to recruit a Sales Support Executive, who will report directly to the Head of Admiralty in Singapore, to join the team.
The job holder will be expected to achieve the following:
- Must have extensive technical knowledge across a wide range of subjects including data protection, hardware, software, communication and associated data standards, type approval, UKHO products and services and the use of digital equipment at sea (including regulatory developments).
- Act as technical consultant to the sales team with distributors and customers, assisting in Sales presentations from a technical point of view.
- Provide training to distributors, customers and application developers in the technical aspects of UKHO’s digital products.
- Manage the Admiralty product installation and training onboard vessels.
- Support on UKHO’s digital products cases raised by customers.
- Provide technical documentation to support UKHO’s digital products.
- Advise on technical risks when the sales team are preparing bids.
- Support Sales Support on daily tasks and update the account information via CRM
- The post holder’s input will be critical to an increasing number of initiatives, time management and prioritisation will be essential. Balancing support with input into new products and services will be critical.
- Ensure they remain abreast of the new products and services offered by UKHO and with the developments amongst OEMs, their marketplace and the impact of those developments on UKHO products and services.
- Proven, high level of customer service , which must include direct customer contact
- Excellent verbal and written communications
- Good interpersonal skills
- Good investigation, analytical and problem solving skills to resolve queries quickly and efficiently
- Proficiency in Microsoft Office applications (Word, Excel, etc)
- Able to manage time effectively
- Familiarity with UKHO’s products
- A good, working knowledge of the global shipping industry
- Experience using SAP
Normal working hours are 37.5 per week: 8.30am to 5.00pm from Monday to Friday. There will be a requirement for occasional and limited out of hours work around major events and visits.
BHC Singapore supports and promotes flexible working as a crucial part of our inclusive offering. This particular role allows for flexibility in start and end times, working compressed hours, working remotely on one or a couple of days in a week, and the possibility of a job share arrangement, subject to agreement with management.
No accommodation or relocation expenses are payable in connection with this position. This is a locally engaged position subject to local laws and terms. Employment offers are subject to successful clearance of pre-employment checks.
Should the successful candidate require a permit to work in Singapore, the British High Commission will apply and sponsor the appropriate pass on their behalf.
BHC Singapore offers time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.
All applications must be received before 11:55PM (Singapore Time) on 16 April 2018.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
Only short-listed applicants will be contacted regarding the next phase of the selection process. To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.
This opportunity is closed to applications.
