View Vacancy - Consular Officer

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Consulate General in Toronto has a vacancy for a Consular Officer on a one year contract to cover maternity leave. The successful applicant will be responsible for providing consular assistance to distressed British nationals, as part of the consular team covering Central and Eastern Canada.

Duties & Responsibilities:

• Providing consular assistance in accordance with current guidelines. This could include visiting British nationals in hospital or in jail, and providing support to family members following bereavement, a child abduction or custody matter, and providing advice and assistance following a rape or sexual assault
• Answering the telephone and responding to written and face-to-face customer enquiries
• Arranging appointments and processing emergency travel document applications
• Creating and updating case files on the corporate database (Casebook) and managing cases to a satisfactory conclusion
• Keeping the Consular Manager informed of developments in cases
• Working with Canadian authorities, members of the public and their legal representatives, airlines and tour operators, and British Government Departments
• Managing and maintaining the electronic appointment calendar
• Arranging and managing Citizenship Ceremonies
• Representing the Consulate at consular promotional, outreach and prevention campaign events
• Exceptionally, participating in call-out arrangements for emergency cases out of hours when our Global Response Centre in London requests additional support
• Performing other duties as assigned

• The successful candidate must have 1+ years of relevant work experience (to include working with the public). A relevant Bachelor's Degree, or equivalent experience in a relevant field, is required.
• Proven track record of excellent communication skills, both oral and written.
• Must have good organisational skills and the ability to work efficiently and accurately under pressure.
• Ability to handle personal issues/information and deal with staff and clients in a friendly and sensitive manner.
• A good knowledge of multi-cultural Britain, its language, and geography.
• Working knowledge of the Microsoft Office suite.
• An ideal candidate will demonstrate a strong understanding of IT systems

28 June 2017
Administrative Officer (AO)
Full-time, Long Term Contract
37.5
Americas, Caribbean & Overseas Territories
Canada
Toronto
British Consulate
1
CAD
46,783.68
21 August 2017

The position requires pre-existing legal status to live and work in Canada and will be subject to satisfactory reference checks and successful receipt of local and overseas security clearances.

The successful candidate will be subject to satisfactory references and local and overseas security clearances and a six month probation period.

Please note that out-of-hours work and travel may occasionally arise.

The British Government Network offers a strong benefits package. This package includes medical, dental, pension, in addition to generous vacation and leave time, and an enriching training package.

Staff recruited locally by the British High Commission are subject to Terms and Conditions of Service according to local Canadian employment law.

The target salary for this position is $46,783.68 annualized working a 37.5 hour work week. Salary will be confirmed upon offer of employment.

Resume and cover letter should be submitted by 28 June 2017. Internal candidates must address their resumes through the Head of Group before applying.

Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.

The British High Commission is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. We do not discriminate on the basis of race, colour, religion, sex, disability, age, veteran status, sexual orientation or other category protected by law.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.