View Vacancy - SRR - Corporate Services Manager, HR and L&D

The British Embassy Riyadh has a vacancy for a Corporate Services Manager (CSM) for HR and L&D on a fixed-term contract for two (2) years.

The jobholder will provide, manage, and deliver training requirements and support HR for the missions based in Riyadh, Jeddah, and Al Khobar.

Duties and responsibilities:

• Develop and maintain learning needs analysis, create and deliver L&D delivery plan to ensure that the Country Business Plan (CBP) is achievable.
• Manage the annual appraisal cycle, including organising a quality control committee to ensure that the process is consistent across Posts/ Missions.
• Manage and further develop the Network-wide employee induction process, a two-day programme held quarterly for all new employees.
• Lead on the annual staff survey collection, using outcomes to inform training plans.
• Serve as the main HR point of contact for the Middle East and North Africa (MENA) Regional HR Hub based in Abu Dhabi, ensuring that line managers and staff are aware of the process to contact the Regional HR Hub and that regional hub processes are fit for purpose locally.
• Manage the administration of contracts and personnel files held locally and assist line managers with their responsibilities within the HR processes, including, but not limited to, recruitment, performance management, and employee relations issues.
• Review and feed into policy on legal matters and provide updates on labour law changes to the MENA Regional HR Hub.
• Manage the training budget of approximately SAR 150,000.00 per annum in liaison with the L&D team.
• Manage the medical scheme, including procurement of contract and maintaining a relationship with the provider’s account manager.
• Cover additional Corporate Services duties as requested by the Head of Corporate Services.
• Line management of 1 x Corporate Services (A1(L) job grade) staff member.

The above list is not exhaustive and the job holder will be required to be flexible and take on other ad hoc tasks as required.

Key competencies required:

• Building Capability for All - Having a strong focus on continuous learning for oneself, others, and the organisation. Being open to learning and keeping one’s own knowledge and skill set current and evolving. Managing talent and ensuring a diverse blend of capability and skills is identified and developed to meet current and future business needs.
• Leading and Communicating - Leading from the front and communicating with clarity, conviction and enthusiasm. Establishing a strong direction and a persuasive future vision; managing and engaging with people with honesty and integrity, and upholding the reputation of the organisation.
• Managing a Quality Service - Being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising, and managing time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery.
• Collaborating and Partnering - Creating and maintaining positive, professional and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Working collaboratively, sharing information, and building supportive, responsive relationships with colleagues and stakeholders whilst having the confidence to challenge assumptions.

• Experience of identifying learning needs and developing training plans, particularly assessing the needs of a broad spectrum of people within a diverse business environment and wide geographical spread.
• Excellent presentation skills. Experience of training and managing projects.
• Financial and budget management awareness.
• Team player who is capable of working on their own initiative and manage others.
• Excellent organisational skills, including ability to organise and prioritise workload, organise records, and meet deadlines and changing priorities whilst maintaining close attention to detail and without compromising the quality of the work.
• Excellent customer service skills. Demonstrates courtesy and consideration in dealing with all stakeholders. Able to show discretion in handling any sensitive matters, with the trust of all involved.
• A confident communicator with excellent interpersonal skills and proven ability to engage at all levels internally and with external stakeholders.
• Excellent communication skills in English, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
• Very good level of IT skills and proficiency in using Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams).