View Vacancy - SIN - Regional Facilities Contract Manager, C5(L)
Main purpose of job:
The British Foreign and Commonwealth Office (FCO) has outsourced its Facilities Management services for diplomatic missions to a private sector provider. Staff, customers and suppliers will benefit from simplified, standardised and streamlined services. The delivery of the FCO's strategic priorities will be enhanced through better management information, a streamlined and more agile network and better value for money.
The Role:
The Regional Facilities Contract Manager role will be based in Singapore, but will provide customer account management for the British missions in Thailand, Malaysia, Singapore and Indonesia. The role reports to Head of Operations based in Hong Kong. This is a regional role with responsibility for a range of 4 posts in Asia Pacific region – so the ability/willingness for periodic travel is vital.
Accountability and ownership of the service performance and facilities expenditure within this region is essential, along with building effective customer relationships. The Regional Contract Manager (Facilities) will enable and proactively manage and support the day to day delivery of effective Facilities Management services in accordance with agreed contract terms. The role will also ensure that services are delivered to the required contract standards and within agreed budgets.
Roles and responsibilities:
As a Facilities Contract Manager your duties & responsibilities will include but not be limited to:
- Handling of customer expectations In line with contractual agreements, and showing agility to meet requirements, as well as effectively addressing shortcomings in service and performance.
- Developing and maintaining productive relationships with the Posts within your region, with the customers/building users/FCO directorates & departments and representatives of the FM supplier, ensuring customer expectations are properly managed.
- Setting up and maintaining regular performance monitoring meetings with relevant service level managers within the FM supply chain.
- Providing FM advice to the smaller satellite Posts within the region.
- Ensuring that the needs of all stakeholders are identified, communicated and acted upon as appropriate, in line with correct processes and protocols.
Maintaining regular contact with other regional FM and service provider staff and team leads to ensure uniformity of service provision and assistance in operational management.
Resources managed:
Personal responsibility for budgets of circa £270k, plus monitoring and controlling of residential rent budget circa £800k per annum.
The successful applicant will be an experienced Facilities Manager, ideally in a public sector environment, with a proven record of success. Considerable experience of delivering Facilities Management service improvement, value for money and a track record of supervising FM contracts is essential, as is a thorough understanding and considerable experience of developing and operating performance based FM services.
- The right candidate must demonstrate strong and effective communication and customer engagement skills as handling customer of expectations is key to success in the role
- Supplier management skills (to manage a win-win relationship)
- An understanding of the FM market, including contract management and technical facilities, ideally with exposure to international facilities management
- Health & Safety legislation knowledge
- Good negotiating and influencing skills
- Good financial literacy, budget control & reporting experience
- Professional qualifications or equivalent in a Property/ FM or engineering related subject, and membership of a property/ FM related professional body.
- Knowledge of and ability to communicate in one or more of the languages used within the region.
- Good knowledge of regional procurement regulations
Due to the Government of Singapore’s measures to prevent the spread of Covid-19, including safe distancing and travel restrictions, we are only able to accept applications from those currently resident in Singapore. The successful applicant will likely be required to work from home until safe distancing measures are relaxed.
The British High Commission in Singapore encourages all staff to develop their capabilities, through both formal training (courses) and informal (job-shadowing, coaching, on-the-job training etc.). The majority of our formal L&D opportunities are drawn from FCO resources. All staff are encouraged to share their skills and experience with colleagues, through informal training (‘lunch & learn’) or coaching/mentoring. All staff are eligible for 5 L&D days a year.
This is a challenging and demanding role offering the successful applicant many development opportunities to build on their existing FM and property related skills in a high profile and challenging international environment.
Normal working hours are 37.5 per week. BHC standard hours are 08:30-17:00 Mon-Fri.
This job is not suitable for flexible working patterns, because it must cover the operational needs of 5 posts in the region. However, we work as a team and designated alternative team members stand in during periods of sickness of annual leave with prior agreement.
You must have or be able to obtain a local work permit which we will sponsor.
Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.
Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.
The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.
Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.
Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
Indicated start date is provisional and subject to successful completion of reference and security checks.
To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
This opportunity is closed to applications.
