View Vacancy - Consular Assistant A1, Malaga (ESP19.26)
The British Consulate in Malaga is part of a world-wide network, representing British political, economic and consular interests overseas and is now recruiting for a Consular Assistant.
Main purpose of job:
To provide a professional and efficient consular service to visiting and resident British nationals in Andalusia. To provide consistent and reliable support to the consular team. To be a fully engaged and proactive member of the team
Roles and responsibilities
Customer support
- Handle counter, telephone and written enquiries from the general public and local authorities.
- Print and issue Emergency Travel Documents – including facilitating customer interviews.
- Cancel recovered passports and drving licences.
- Promote improvements to customer experience.
Consular support
Ensure a tidy public waiting room, well stocked leaflets, and up-to-date notice boards.
Prevention and communication
- Contribute to the development and delivery of prevention priorities
Notarial and documentary services
- Contact customers within 48 hours of receiving their pack from Madrid.
- Prepare notarial acts for signature, check applications for documentary services, record appropriately.
Crisis
Understand your role in a crisis, and adequately prepare to perform it.
- Fluent English and Spanish language skills
Experience of working in a customer facing environment
Experience of dealing with distressed and vulnerable people
Experience of office management and administrative support
Experience of working in a team
Ability to work independently and use initiative to meet timescales and deadlines
Willingness to work flexibly depending on service demands
Excellent communication skills
IT literate (Microsoft office, internet, social media)
An ability and willingness to travel, and to occasionally work outside of standard office hours.
Understanding and experience of working with public sector stakeholders in Malaga
A full clean driving licence.
This is a full-time fixed-term position of 12 months, 5 working days (37.5 hours per week).
The successful candidate will be subject to a confirmation of a background check and security clearance.
The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy / Consulate based on gross annual salary.
The British Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of Spanish income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.
Visa / passport requirements: must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.
Please be advised that Consular positions at the FCO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered. Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Diplomatic Missions will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
This opportunity is closed to applications.
