View Vacancy - Receptionist
Please Note: This is a temporary position for 5 months. This position involves working in night shifts also.
Main purpose of job:
The job holder will have to ensure efficient running of the Front Office, handling all telephone calls and customer enquiries in a prompt and professional manner.
Roles and Responsibilities:
- To ensure efficient running of the Front Office, handling all telephone calls and customer enquiries in a prompt and professional manner. Direct calls to sections/individuals as appropriate.
- To receive all official visitors in a prompt and professional manner and ensure visitors’ entry into the High Commission is in compliance to strict security guidelines. Keep an up to date visitor’s log including entry pass.
- To undertake a quarterly update of the internal telephone directories and conduct monthly test messages of the High Commission’s SMS alert system.
- To manage out of office hours transport requests and allocate duties to drivers in line with transport duty roaster.
- Responsible for recording movement of official, diplomatic & residential keys.
- Direct distressed British Nationals to the out of hours Global Response Centre in London.
- Assist Crisis management team in relation to fielding emergency calls and notify Security section of any suspicious activity or threating call.
- Test and monitor incident, fire & bomb alarm system and making announcements on PA system.
- Receive and sign urgent out of office hours courier mails. Delivery of letters/packets to relevant officers after recording in the register.
- Record all lost property at the Reception.
- Call for taxis for visitors & staff on compound.
- Booking of meeting rooms/GFCR for official meetings.
Language requirements:
Language: English and Hindi
Level of language required: Fluent
Essential on arrival:
Graduate with minimum 2 years of relevant or customer services experience.
Desirable:
English and Hindi are essential
For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, salary will be INR 30,907 per month.
The BHC is recognised as a good employer. We have a 5-day working week, plus annual leave, public holidays, a good organisational culture, and excellent work/life balance.
Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
To Apply:
Please note applications without (a), (b) and (c) will not be considered.
a) Complete the Online Application Form
b) Attach a detailed CV
c) Complete the motivation segment in the Online Application Form
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers. Else the application will not be considered.
We will accept only online applications by “18th July 19” midnight.
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.
