View Vacancy - IT Team Specialist
Main purpose of job
The British Embassy’s Information Technology Team (ITT) is looking for a highly motivated and proactive IT Specialist to join their team. The Information Technology Team is responsible for all IT systems for the Foreign & Commonwealth Office division of the Embassy and Consulates throughout the US.
Roles and responsibilities
1. IT Administration, User Support, Change and Security
• Act as point of contact for users on IT (including PAGs) and be responsible for advice on
use of systems.
• Act as point of contact for ICT moves and changes at post.
2. Hardware
• Install and maintain hardware/peripherals and support cabling, switches, including backbone throughout the building.
• Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares (FRU
kits) and order replacement spares to replenish those used to resolve a fault using the
Incident Management Process.
• Rebuild desktops and laptops when required as instructed by the Help Desk
• Administer stand-alone machines and dirty network by maintaining accurate user account
records, assuring each individual users has a passworded account, assuring all devices have
up to date anti-virus and software licences.
3. Telephony and Networking
• Install and maintain telephony hardware/peripherals and support cabling, switches, including backbone throughout the building.
• Replace faulty telephone handsets using spares from on-site spares holding and using
Incident Process to request replacements.
• Work with UK based service desk to perform basic checks on equipment located on site
e.g. power, cabling, warning lamp status.
4. Other IT Systems
• Desk-side application support
• Desk-side user support / training / hand-holding
• Television Network - Install and maintain hardware/peripherals and support cabling, switches, including backbone throughout the building.
• SmartPhone configuration / assignments
• Internet connections & configurations
• hardware moves & changes
• anti-virus management
• Standalone laptops / Desktops
• Standalone printers & scanners
• Mobile Phones
• Fax machines
• Crisis Equipment Management
• Video Conferencing
- Excellent Computer and Networking Skills – in particular very good knowledge of Networks (Switches/Patching – including Backbone /Troubleshooting)
- Educational Proof of the above such as a Bachelors Degree in IT
- Proficiency in Office 365 including MS Teams
- Telephony Networks experience
Under US State Department requirements, the UK Government in the US may only employ, as non-diplomatic staff, persons who are US citizens, US Permanent Residents or A visa holders with EAD cards*. If you hold a visa other than an A visa you are not currently eligible to work at our office. Please refer to our website for information on exceptions to this policy at www.gov.uk/government/world/usa. All selected candidates are subject to background checks and will require a security clearance prior to starting work.
*A visas are acceptable at the Embassy and Consulates. The UK Mission to the UN (UKMIS) accepts G visas, and British Defense Staff (BDS) outposts accept A or NATO visas.
- FCDO ITSO experience
- Project Management experience
- Technical Writing
Working patterns
Hours are flexible but with accordance with the rest of the Team as we need to ensure cover from 7.30am to 5.30pm. You are expected to come to office full time (5 times a week).
The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.
Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
Internal candidates must inform their supervisor before they apply to a different position.
Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.
The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.
This opportunity is closed to applications.