View Vacancy - Consular Assistant, Emergency Travel Documents Centre Madrid (ESP20.067)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Embassy is part of the Foreign and Commonwealth Office’s (FCO) worldwide network of 270 Posts, representing British political, military, economic, and consular interests overseas.

Consular assistance is a FCO priority and issuing Emergency Travel Documents (ETD’s) is a large part of the assistance offered to British nationals whilst working or travelling overseas. Working in a busy team, your global role will primarily be the processing of applications and production of ETDs for British Nationals whose full validity passport has expired, been damaged, lost or stolen  or is otherwise unavailable and need to travel urgently. The vast majority of these will have been online applicants and will not attend the Consulate. This will include checking documents and assessing applicant’s eligibility; taking payments for applications; data inputting and processing applications; printing Emergency Travel Documents and organising courier delivery; liaising with customers, usually by email or by phone but some face-to-face contact; interviewing some applicants by video link or occasionally face-to-face or by phone; and liaising with consular colleagues and a third party courier company.

Main duties and Responsibilities:

  • Checking, completing and printing Emergency Travel Documents (ETDs).

  • Liaison with customers throughout the ETD process, where it is relevant.

  • Liaising with Posts and couriers.

  • General office duties including ETD stock management.


  • Fluency in English to C level (according to Common European Framework of Reference for Languages), verbal and written, with excellent communications skills.

  • IT literacy.

  • Attention to detail.

  • Previous experience of working effectively within a team.

  • The ability to work flexibly in a fast paced, changing environment.

  • Good organisational skills to deliver within required timescales.

  • Customer service skills with 3 years’ experience minimum.

  • Previous experience of data entry and checking documents.

  • Previous experience interviewing customers or stakeholders.

  • Emergency Travel Documents (ETD’s) processing experience and knowledge.


 


23 February 2020
Administrative Assistant (AA)
Full-time, Permanent
37.5
Europe, Eastern Europe & Central Asia
Spain
Madrid
British Embassy
1
EUR
23,536.85
17 March 2020

This is a full-time permanent contract. Normal working hours are 37.5 per week.   The British Embassy Madrid supports and promotes flexible working as a crucial part of our inclusive offering. The role will be done on a shift rotation basis, with a varying work schedule each week Monday through Sunday, including unsociable hours and public holidays.

This is a new operation, so the exact working hours and shifts will be determined by the Embassy in Madrid, but the centre may be open 24/7 and the working patterns will reflect this.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.

Visa/Passport requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract. Additional requirements may become necessary after 31st December 2020.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCO will not meet the costs connected with relocation if offered a position.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.