View Vacancy - Decision Support Officer - 09/18 PTA

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

Main purpose of job:

To provide valuable support to the visa application process by conducting mandatory checks/referrals on visa applications, answering post application correspondence, liaising with colleagues in the UK on referred applications and managing the referred case process to ensure that applications are processed in a timely manner. Act in accordance with the Code of Conduct and Home Office Values at all times.


Roles and responsibilities

  • Conduct a pre-sift of all applications that have a record as a result of the mandatory biographic and biometric checks. Deal with any that don’t relate directly to the applicant.
  • Complete and send off any mandatory referrals to colleagues in the UK; dealing with the response; and passing the application to an operational manager to resolve.
  • Managing the biographic referral process, sending off referrals to the UK and logging the responses so that the application can be assessed.
  • Using the outstanding application spreadsheet to manage the referred/deferred applications, chasing where necessary and ensuring that all deferred/referred applications are processed within customer service targets.
  • Answering post application correspondence, dealing with complaints and, if necessary, referring to local UKVI management.
  • Further responsibilities are likely to be identified as the role develops.

  • Good communication with excellent spoken and written English.
  • Computer literacy with accurate typing skills of at least 25 words per minute.
  • The ability to work quickly and reliably with little supervision to meet challenging targets.
  • Ability to work well under pressure.
  • Excellent team players - this is an all for one, and one for all environment.
  • Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is working at the forefront of visa work. We are committed to improving standards and procedures - and we are looking for like-minded employees.

Language requirements:

Language: English

Level of language required: Fluent

It is extremely important that the successful candidate is adaptable and shows a willingness to undertake a variety of tasks in a busy environment. There may be the need to work flexible hours.

A positive attitude is essential as is the ability to work as part of a team.

Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
16 February 2018
A2 (L)
Fixed term, with possibility of renewal
South Africa
British High Commission
R13, 448.69 plus R3,553.04 responsibility allowance
28 February 2018
  • The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.
  • Once you have successfully completed your probation the British High Commission will contribute 9 % of your monthly salary to a Provident Fund.
  • Annual leave entitlement of 25 days
  • Working hours per week of 36.5
  • Security Clearance Level required: LE Confidential.
  • Employment will be subject to obtaining the appropriate security clearance.  Please note that only nationals of UK, EU countries, USA, Canada, Australia, New Zealand are likely to meet this requirement.



  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British High Commission will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
  • The responsibility lies on the successful candidate to;
  1. Obtain the relevant permit
  2. Pay fees for the permit
  3. Make arrangements to relocate
  4. Meet the costs to relocation

The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.

  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
  • Reference checking and security clearances will be conducted on successful candidates.
  • If you don’t already hold a valid SA Police Clearance Certificate, we recommend that you apply for the certificate at the time of your application.
Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.