View Vacancy - Community Liaison Officer (CLO)

The British Embassy in Beirut has a vacancy for the position of Community Liaison Officer, Grade – A2 (L).

Objective:

To work closely with Post Management for the well-being of all staff at Post, with primary function as advocate for and provision of support to UK-based staff and families (FCO and PAGs) on family and community issues, principally in the areas of information gathering, welfare and communication.

Main Duties and Responsibilities:

Information gathering for UK-based officers and their spouses/partners and families, and Local Staff on flexible deployment (including for those not yet at Post).  To include (where applicable) information primarily on spouse/partner employment at Post; children's education (through completion of separate HR School and Nursery Information Sheets of authorised schools at Post); feedback on adult education; career and training opportunities; single officer and foreign born spouse/partner issues; recreational facilities; social matters; and completion of DSFA Spouse and Partner Annual Employment Report.

Welfare at Post: welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Post community; following up to check that the settling in process is working; being a source of referral and support where questions, problems and difficulties arise; providing short Post community induction.

Advocate for UK-based staff and families in addressing issues of importance with Post Management, including as their representative on One HMG Leadership Committee, evacuation/contingency planning and housing committees, and as the chief link between Post and DSFA in London.

Communicating effectively on community and social matters across Post to all staff.

Information management of Post Welcome Pack, CLO homepage on Post’s Intranet/SharePoint site, input to update and review of Post Report and Fact Sheet; management of domestic equipment float.

Key Competences required for the job:

• Leading and Communicating - Effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It’s about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.

• Managing a Quality Service - Strong sense of professionalism. Effective planning and management of work in order to deliver a high quality service.

• Making Effective Decisions - Effectiveness in this area is about being objective; using sound judgment, evidence and knowledge to provide accurate, expert and professional advice.

• Changing & Improving - It’s about being open to change, suggesting ideas for improvements to the way things are done, and working in smarter and, more focused ways.

Essential:
• Excellent communication skills in English (both spoken and written) and flexible team player
• Reliable and able to work under pressure and on own initiative following compulsory rules and procedures
• Excellent organisational skills and ability to multi task
• Ability to pay attention to details
• Ability to meet agreed targets
• Good IT skills. Conversant with Microsoft Office (word, excel, outlook and the internet)
• Good interpersonal skills with a strong customer focus approach