View Vacancy - Corporate Services Assistant – Mail and Transport (ITA25.212)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support

Who are we?

The British Embassy in Rome is part of a world-wide network, representing British political, economic and consular interests overseas. The Corporate Services section in Rome is recruiting for an exciting role of Corporate Services Assistant – Mail and Transport to help deliver its mission.

Main purpose of job:

The successful candidate will be responsible for the distribution of incoming and outgoing mail and parcels and will undertake driving duties as directed by the Transport Manager. They will also need to show flexibility to work across teams to support the Corporate Services section, and administer the stationery budget under the Finance Manager's supervision.

Roles and responsibilities:

  • Managing incoming / outgoing correspondence, including private couriers;
  • Managing regular incoming / outgoing Diplomatic Bags liaising with UK departments;
  • Preparing “border crossing” letters in English for lorry-deliveries from/to the UK, liaising with UK headquarters;
  • Lead on purchasing, managing and supplying stationery for the two Embassies in Rome and the Rome Residence;
  • Ordering and managing stationery within set budget;
  • Oversee and arrange large volume printouts e.g. invitation cards, booklets, leaflets, posters, branded gadgets, business cards;
  • Oversee and arrange for maintenance of photocopy machines in the office;
  • Services to the Post Office, such as deliveries and payments of “Conti Correnti”;
  • Use of official corporate card for purchasing goods;
  • Contribute to the logistics and delivery of high-level visits, including driving schedules;
  • Supporting the Consular Team with urgent private courier deliveries including for “lost properties”;
  • Support on transport requests (e.g. services to local government offices, Artificieri post office) including during ministerial visits.

Our ideal candidate shows:

  • Highly developed front-line customer service skills acquired in a business environment, with a clear commitment to excellent customer service;
  • Full written and spoken proficiency in Italian at a minimum C1 level (according to CEFR*);
  • English at a minimum B2 level (according to CEFR*), although a higher level is desirable;
  • Driving licence free of endorsements and at least 5 years experience;
  • Good IT literacy, particularly with the Microsoft Office package (MS Teams, Excel);  
  • Ability to respond flexibly to changing priorities, including some flexible working;
  • Good communication and interpersonal skills, including the ability to engage with different stakeholders;
  • Strong interpersonal and collaborative skills.

Nice to have:

  • Work experience in a multicultural environment;
  • Experience in stock control and budget monitoring.
Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together
30 June 2025
Administrative Assistant (AA)
Full-time, Fixed term, with possibility of renewal
35
Europe, Eastern Europe & Central Asia
Italy
Rome
British Embassy
1
EUR
€2,349.00 + EDR €10.33
monthly
1 August 2025
31 July 2026

This is a full-time temporary position with a twelve month contract, which may be extended subject to performance and funding. The job is graded AA according to the FCDO grading structure. The monthly gross salary is Euro €2,349.00. The salary is paid monthly 14 times per year including Euro €10.33 EDR paid 13 times per year, with double salary payments in June and December. If working less than a full calendar year, the additional salary payments will be pro-rata. Working hours are 35 hrs (net) per week Monday to Friday typically from 08:30 – 16.30, with some flexibility required. This role requires regular presence in the office.

The appointment is subject to security clearance, professional background check and the successful completion of a 4 month probationary period. The starting date may be delayed depending on circumstances at the time and this will be agreed with the selected candidate.

The Embassy is part of the UK Foreign and Commonwealth Development Office (FCDO). We work in a fast-paced international environment, dealing with internal and external stakeholders with different level of seniority; high adaptability to change is a key feature for this role. We work closely with other UK Government Departments based at the Embassy as well as the British Embassy to the Holy See and the British Consulate General Milan.  

All staff employed by the British Embassy in Rome are subject to Italian income tax rate deductions (IRPEF). However the administration of these tax payments will vary depending on nationality. 

The successful candidate will be enrolled in the Italian State Social Security Scheme. Staff recruited locally by the British Embassy in Rome are subject to terms and conditions of service according to local Italian employment law.

The Embassy will be closed on a number of British and Italian public holidays. Holiday falling on a Sunday may be compensated with an extra day normally added to the list of public holidays.

Visa / Passport requirements: 

Candidates must currently hold the independent right to live and work in Italy and be prepared to ensure that right remains throughout the scope of the contract. If requirements change additional eligibility information will be shared during the recruitment process.

Learning and Development Opportunities:

The FCDO has a strong Learning and Development culture, with a wide offer of courses and trainings, including dedicated L&D days and focus groups open to all within the wider network. In addition to that, evasive driving courses are also available for this role.  

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Embassy in Rome will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

*For more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR.

Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.