View Vacancy - Consular Officer (CVP22.203)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Main purpose of job:

The main purpose of the role is to help provide resilience to the Consular Team in Nicosia.  Provide high quality, professional and efficient consular services to visiting and resident British nationals in Cyprus.  Be a fully engaged and a proactive member of the Nicosia consular team, the Greece/Cyprus Network and the wider Europe South Network.  To assist in providing assistance to British Nationals during the peak summer season

Roles and responsibilities:

Assistance (70%) – Provide consular assistance to British Nationals in all cases that might arise including hospitalisations, death, arrest, rape and sexual assault and missing persons.  To cover the whole island in relation to providing support and assistance.    Maintain high level of awareness of consular policy and utilise appropriately and effectively the whole range of IT and other tools necessary to achieve a high standard of customer service, with a view to consular excellence. Print Emergency Travel Documents. Provide appropriate consular assistance and cooperate fully with the local and wider network team, including the Consular Contact Centre and Global Response Centre, if and when a case requires it.

Policy & network projects (10%) – Work with the team on consular policy/network projects, following consultation with Vice Consul, aiming to improve our services. Take part in Greece/Cyprus network and regional projects and events, as and when necessary. Engage appropriately with local and wider regional consular team/s. Share and communicate through local and regional channels.

Influencing and External Stakeholder Management (10%) – Build and maintain relationships with local authorities and services (such as police, prison, court, social services, hospitals, local administration, etc). Be proactive in liaising and partnering with local interlocutors as and when possible, to show a modern and professional service, working to proactively inform and safeguard British nationals.

Corporate management responsibilities and Crisis (5%) – Receive customer payments in accordance with FCO regulations. Report to Vice Consul for authorising purposes, as necessary. Ensure all post information is current and visible on appropriate internal and external platforms. Ensure information on the Crisis Management Plan is current. Participate in post and network crisis exercises. Be a confident Crisis Hub user.

Personal Learning and Development (5%) – Take responsibility for carrying out a Personal Development Plan for the short and medium term, based on business and personal learning needs

  • Excellent verbal and written communication skills in English
  • Good knowledge of Microsoft Office applications
  • Excellent communicator, strong outreach and networking skills across multiple interlocutors
  • Excellent time management and organisational skills; the ability to work without close supervision
  • Willingness and ability to travel occasionally within the wider European consular regional network and to work out of hours at short notice, if required
  • Previous experience in a customer facing role and ability to respond to a wide range of customer needs
  • Resilience and resistance to trauma; ability to cope with the challenging nature of consular work

·       Desirable:  Background in Tourism or customer service

·       Fluency in Greek or Turkish (A2 Level)

Seeing the Big Picture, Changing and Improving, Making Effective Decisions, Communicating and Influencing, Working Together
20 May 2022
Administrative Officer (AO)
Fixed Term
6 months
Europe, Eastern Europe & Central Asia
Cyprus
Nicosia
British High Commission
1
EUR
1720.99 EUR
1 June 2022

Working patterns: Full Time Monday to Friday 0800-1600

Learning and development opportunities :

Full suite of Consular training courses, including, but not limited to:

1.         Civil Service e-Learning

2.         Essential Assistance Work e-learning

3.         Casebook e-Learning

4.         Bridge e-Learning

5.         Crisis Management e-Learning

6.         Essential Assistance Work (workshop in London)

The successful candidate must be free of any convictions, and undergo a UK security clearance process. 

All applicants should include on their application, information on all nationalities held and current residence status in Cyprus. Staff recruited locally by the British High Commission in Nicosia are subject to the Terms and Conditions of Service according to local Republic of Cyprus employment law. 

All applicants should have the right to live and work in Cyprus and be prepared to engage bicommunally, where necessary. The British High Commission does not sponsor work/ residency permits

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that we will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

It is important to note that the consular caseworker role is very demanding and will entail dealing with casework in situations that may involve death, detention, rape and sexual assault and prison visits. You will be required to deal face to face with highly distressed customers who may be in shock, grieving and in a crisis situation. Candidates should therefore have a high level of resilience to trauma.

*Please refer to the “Common European Framework of Reference for Languages”. We are looking for a C1 level or equivalent. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed. 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.