View Vacancy - Healthcare Officer A2, Madrid (ESP19.111)
The British Embassy in Madrid is part of a world-wide network, representing British political, economic and consular interests overseas. We are seeking to recruit a Healthcare officer to join the Department of Health & Social Care’s local Healthcare Team.
Main Purpose of Job
- To deliver high quality customer service, advising British nationals living or visiting Spain and Portugal how they can access healthcare in either country during and after the UK’s Exit from the EU;
- To liaise as needed with the UK, Spanish and Portuguese authorities on the application of healthcare policy in either country; and record and troubleshoot issues as they arise;
- To support the team’s communications strategy in either country (traditional and digital platforms) identifying trends in-country which could be valuable to overall communication campaigns;
- To contribute to the team´s Country Business Plan, supporting other areas of work such as MI and budget and responding flexibly to changing priorities
Main Duties and Responsibilities
Brexit related casework handling
- Support frontline operations, ensuring operational performance measures are achieved, and the team’s casework is delivered effectively and in line with DHSC and Consular guidance.
- Deliver a high quality professional customer service, liaising with UK colleagues and Spanish and Portuguese authorities on casework/policy issues to mitigate any negative impact stakeholders, escalating to line manager as necessary
- To support the DHSC in the research and implementation of new Brexit healthcare policy by providing on-the-ground analysis, insight and impact assessment
- Prepare and manage Brexit troubleshooting log – keep a record of all issues raised and what has been done to trouble shoot them, make initial fact finding/troubleshooting calls to local authorities
- Attend Brexit outreach events to support logistics and answer customer enquiries
Support B3 Communications & Policy Advisor on communications strategy
- Work closely with B3 communications & policy advisor to support them in the creation, development and implementation of the Healthcare Team’s communications strategy, to ensure consistent, timely and accurate messaging
- Refresh and update a comprehensive communications log– media, blogs, radio etc
Admin support
- Collate quarterly stats on casework, social media and website analytics
- Produce the Healthcare Team’s Quarterly and Annual Reports with comparative data
- Collaborate with compliance team colleagues and corporate services to ensure team budget is controlled
- Produce 6-monthly budget reports with recommendations, and provide planning/forecasting docs as required
- Excellent customer service experience
- Fluency in Spanish and English, written and spoken
- Experience of digital communications, with a focus on social media (Facebook, Instagram and Twitter)
- Strong organisational skills, good eye for detail and accuracy.
- Entrepreneurial flair to come up with imaginative solutions and drive to deliver results to tight deadlines and within set budgets.
- A self-starter who can work flexibly on her /his own initiative or with others as part of a team when necessary, and capable of deciding their own work priorities to ensure success
- A pro-active, continuous learning and improvement approach, both to self-learning and development, and programme implementation.
- Ability to manage a wide network of diverse stakeholders effectively to deliver strong programme management
- Aptitude to analyse and process complex information quickly
- Willingness to travel within Spain, Portugal and the UK and potentially within EU
- Fluency in Portuguese
- HMG/public sector experience
- Background in Healthcare and social security policy
- Knowledge of and interest in UK-EU relations, UK, Spanish & Portuguese politics, news and current affairs in Spain and Portugal
- 3 years+ in customer service role
This is a full-time temporary contract of 6 months.
The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.
The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.
The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of Spanish income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.
Visa / passport requirements: must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
FCO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCO will not meet the costs connected with relocation if offered a position.
This opportunity is closed to applications.
