View Vacancy - Office Manager - B3
Main purpose of job:
Overall responsibility of smooth and efficient running of workflow section in conjunction with one other B3 workflow office manager.
Managing the visa operation carefully to ensure that applications are processed within agreed service standards, deploying resources effectively to ensure that targets are met; escalating potential delays to senior managers.
Roles and responsibilities:
Monitoring the use of resources in line with organisational procedures and plans.
Working effectively with your office manager counterpart.
Ensure that decisions are processed as per the Entry Clearance Manager’s authorisation.
Regularly reviewing procedures, working with teams to identify improvements and simplify processes.
Invest time to generate a common focus and genuine team spirit.
Setting clear objectives so staff are informed about expected levels of performance.
Carrying out regular face-to-face performance reviews giving honest feedback both positive and developmental.
Ensure that processes are in place to prioritize applications where a Priority Service has been requested and paid for.
Effectively communicate with colleagues of all grades both internal and external to ensure the timely processing of visa applications at the front end of the operation.
Throughout the appraisal period, to carry out line management responsibilities; developing staff; encouraging equal opportunities for all; giving regular feedback and promoting a working environment in which staff is able to perform efficiently and effectively.
Resources managed:
Between 20-30 Staff depending on time of year.
Language requirements:
Language: English
Level of language required: Fluent
Learning and development opportunities:
In house training and mentoring will be given.
Use of Visa Management databases and tools.
Additional Information:
New Delhi Visa Section is one of the busiest and most high profile visa departments in the world. Our team is committed to providing a first class service, and we are driven to achieve high standards and make fair decisions on visa applications quickly. Our focus is on balancing the need for a high level of customer service with the requirement to maintain the integrity of the UK border. We are at the forefront of innovation, reacting positively to change and ready to try new ways of working. Much of our work is or will soon be digital rather than paper based.
We work in a fast-paced and challenging environment as part of a large and diverse team of people committed to achieving clear service delivery goals.
Experience of leading a large team working to tight deadlines would be a distinct advantage.
British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
Additionally the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with Rs 500,000 floater cover for your immediate family.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
To Apply:
- Complete the Online Job Application Form.
- Attach a detailed CV.
Internal Candidates please Note:
- While applying for this position, upload the appraisal forms for the previous 2 years (if applicable) else the application will not be considered.
- Inform the current line manager before applying.
Please Note :
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
PLEASE NOTE: JOB OFFERS FROM THE UK GOVERNMENT
The UK Government, including DiT, does not send unsolicited emails with job offers - either direct or through agents. Government vacancies are advertised on official websites in the UK or in India on the British High Commission’s website.
All British High Commission vacancies are filled through a competitive process managed by our Human Resources Section. You will never be approached directly by the High Commissioner with an offer of a job.
Some job scams falsely use the names and job titles of genuine High Commission staff. It will never be sent from a hotmail or yahoo type email account.
This opportunity is closed to applications.
