View Vacancy - JKT - Pro Consul A2(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Main purpose of job:

The job holder will provide assistance to British nationals in Indonesia (focussing on areas outside of Bali and Lombok) in conjunction with the Vice-Consuls and Pro-Consul and will also provide notarial and documentary services and other support including processing Emergency Travel Documents, liaison with the local authorities, working with detainees, assisting on prevention projects, responding to public enquiries and general office administration.

Roles and responsibilities / what will the jobholder be expected to achieve?:

  • Assist British nationals in distress across the full range of cases including hospitalisation, accidents, victims of crime, welfare, deaths, arrests and detentions.  Liaison with partners and local authorities.
  • Oversight of public counter services including notarial and documentary services work, preparing and signing of documents, liaising with customers and local authorities.
  • General administration and support duties, including updating the online consular casework system, online appointment system, accounting for consular fees, office maintenance and support, payment of bills and basic accounts work.
  • Responsibility for responding to complex public enquiries, including face-to-face, on the telephone and email/written correspondence by providing advice and assistance in accordance with FCO consular policy. 
  • Processing and production of Emergency Travel Documents.
  • Liaison with the consular warden network, and other ad hoc tasks as requested.
  • Working with British detainees to help solve issues around detention in Indonesia.
  • Working with the Vice Consul (Prevention) to assist on prevention projects.
  • Contact building with Govt of Indonesia agencies in support of Consular and Embassy objectives.

The jobholder may on occasion be required to work longer hours when we are dealing with a complex case or are in crisis.  The jobholder will be expected to have a role in the Embassy Crisis structure, perhaps linked to field deployment leadership.  We always give TOIL for overwork and foster a strong ethos promoting work/life balance.  The team also work on wider Embassy issues such as mental health and wellbeing promotion.  An interest in these subjects would be an advantage (appropriate training will be given).

The embassy promotes flexible working which includes working hours and the opportunity to work from home (in light of COVID).

Learning and development opportunities:

Extensive induction process to Consular and training give on how to do the job, policy, assistance, notarial.

  • Previous Consular experience an advantage although not essential
  • Fluent in Bahasa Indonesia and English
  • Experience of team working and delivering under pressure and at pace.
10 October 2021
Administrative Officer (AO)
Full-time, Permanent
39.5
Asia Pacific
Indonesia
Jakarta
British Embassy
1
IDR
8,421,732
20 December 2021

The British Embassy/Consulate offers a competitive remuneration package including:

  • Annual leave entitlement of 25 days per year
  • Medical benefit (medical insurance)
  • Access to extensive learning and development opportunities

No accommodation or relocation expenses are payable in connection with this position. 

Employment offers are subject to successful clearance of pre-employment checks. In relation to this, the successful candidate will need to arrange for his/her own Police Certificate.

The Embassy has an active L&D Committee which works hard to provide a comprehensive L&D offer. There are a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities. The job-holder will be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.