View Vacancy - Information Technology Administrative Assistant

The British Embassy’s Information Technology Team (ITT) is looking for a highly motivated and proactive IT Generalist /Administrative Assistant to join their team.  The Information Technology Team is responsible for all IT systems for the Foreign & Commonwealth Office division of the Embassy.

Duties and Responsibilities:

• First point of contact for telephone, voicemail, email and in-person requests for assistance from users experiencing issues with hardware, software, networking and other computer-related technologies.
• Evaluate and prioritise those requests using call management database and maintain history records and related problem documentation, referring more complex requests to other levels of support within the team or the UK’s call logging database for resolution.
• Maintain hardware and software inventories, reassigning and purchasing items as necessary.
• Manage, issue and track loan items; cameras, mobile devices, laptops, CDs etc.
• Manage mobile phone contract, including troubleshooting, setting up new devices and updating the database of information.
• Ship and track classified equipment to other locations.
• Manage internal phone system requests, including ordering new user accounts and hardware.
• Provide customers with username, password and group memberships via Active Directory and other basic routine requests.
• Manage user details for emergency contact system.
• Handle weekly stationery purchase.
• Coordinate and maintain the team calendar via Outlook.
• Organise and file paperwork.
• Other duties as assigned.

• Excellent customer service skills are required
• Must be organised, with attention to detail
• The ability to work in a team environment, as well as to work without supervision
• Must be able to work calmly and efficiently in a high-pressure environment
• A minimum of three years experience using Windows,  Office 2007 and the remainder of the Microsoft office suite

The hours are based on a rotating weekly shift system of 7.30am – 4.00pm and 9.00am – 5.30pm.

Under US State Department requirements, the Embassy may only employ, as non-diplomatic staff, persons who are US citizens, US Green Card holders or A or NATO visa holders with EAD cards*. If you hold a visa other than an A or NATO visa you are not currently eligible to work at the Embassy.  Please refer to our website for information on exceptions to this policy at www.gov.uk/government/world/usa.  All candidates will be subject to background checks and security clearance. 

*A visas or NATO visas with EAD cards are acceptable at the Embassy, Consulates, and British Defence Staff (BDS) outposts.  The UK Mission to the UN (UKMIS) accepts G visas.