View Vacancy - Visa Support Assistant - UKVI

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

Number of Vacancies : Multiple

Main purpose of job:

As an integral part of UK Visas and Immigration, the Visa Support Assistant (VSA) will provide clerical support to the Entry Clearance operation in order to achieve internal and external customer service targets.  The VSA will ensure personal targets are met on a daily basis and enhance delivery through self-development and sharing best practice.

Roles & Responsibilities:

Delivering Results

  • Linking correspondence with relevant records.
  • File management
  • Data Checking
  • Assisting in visa writing and passport despatch.
  • Document verification

Customer Focus

  • Know who their customers are and what they want.
  • Deal with all customers fairly and courteously.
  • Act with professionalism in all circumstances.
  • Keep customers informed, letting them know if their needs can or cannot be met.
  • Refer queries to more senior staff when appropriate.
  • Accept and act on feedback.

Working with others

  • Work effectively and supportively with colleagues, both individually and in a team.
  • Treat everyone with consideration and respect, regardless of work pressure.
  • Contribute to effective team working and morale when the opportunity arises.
  • Demonstrate willingness to be flexible and support colleagues when they are under pressure.

Communicating

  • Communicate clearly and effectively with customers, colleagues and team members.
  • Handling of telephone and email enquiries.
  • Writing effectively and assisting with correspondence, drafting and report writing; providing information clearly and concisely.

Learning and Development

  • Open and flexible approach to new ideas, drawing on skills and experience to contribute to improvements in working practices.
  • Make the most of opportunities for self-development and job related training.
  • Take an interest in issues concerning the office and share knowledge with others.

What we do:

The UK Visas and Immigration is responsible for protecting the UK’s borders and managing migration to the UK.

New Delhi is one of three visa issuing operations in India.   India is UK Visas and Immigration UK largest market and Visa work in India is seldom anything other than high profile with significant interest from the UK diaspora, the Home Affairs Committee, the most senior Ministers and officials, and the media.

What we want from you:

We are seeking flexible people who work well in a busy environment. It is extremely important that job holders are adaptable and show a willingness to undertake a variety of tasks. Also essential is a positive attitude and the ability to work as part of a team.


EDUCATION

  • 12th Pass or Higher Secondary Education.
  • Good communicators with a good knowledge of spoken and written English.
  • IT literate

 EXPERIENCE

  • Use of Microsoft Word, Excel and Outlook.
  • Office procedures

Fluency in Punjabi, Bengali, Gujarati and Nepalese would be of particular benefit (but not mandatory).


1 April 2018
Administrative Assistant (AA)
Permanent
South Asia & Afghanistan
India
New Delhi
British High Commission
INR
Salary will be Rs. 28,481 per month together with a 12% provident fund and 6% Superannuation Fund
1 June 2018

For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.

Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe.  We are aiming to make it the best.


To Apply:

  • Complete the Online Job Application Form.
  • Attach a detailed CV.

Internal Candidates please Note:

  • Please attach the Appraisal form of last two years.

Please Note :

  • Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
  • Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
  • The appointment will be subject to Police Verification and other checks including references, educational and professional.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.


Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.