View Vacancy - JKT - Vice Consul, B3(L)

Main purpose of job:

As a senior member of the consular team, the Vice Consul will ensure the delivery of modern and efficient consular assistance and notarial and documentary services to British Nationals in Indonesia, as well as contribute to the delivery of the regional consular business plan, the country business plan, and consular elements of crisis planning.

Roles and responsibilities / what will the jobholder be expected to achieve?:

• Support the Consul in managing the consular team in Jakarta, providing guidance and support to the team, including the Consulate in Bali and the network of Consular Wardens across the country, as well as deputise for the Consul in his absence
• Provide consular assistance to British nationals including handling high-profile and/or difficult cases, prison and hospital visits, and issuing urgent emergency travel documents
• Support the provision of notarial and documentary services
• Interpret and implement consular assistance policies to ensure adherence to these guidelines and high customer service standards within the team
• Liaise with colleagues in London, other Posts in Asia Pacific and the Regional Consular Director to deliver regional best-practice, innovation and consistency of support to British nationals
• Drive prevention activity by developing contacts with local authorities, emergency services, NGOs, British residents, the travel industry and wider stakeholders. Attend meetings, workshops and other events as representative of the Embassy.
• Contribute to consular related crisis activities including planning, testing and response, and manage the Warden network
• Monitor and update travel advice  and other public information available on the Embassy and Consulate web sites
• Line management of one consular assistant

Resources managed (staff and expenditure):

• One A2(L) Pro-Consul

• Excellent interpersonal and communication skills with a strong customer focus
• Flexible, resilient under pressure and decisive with a proven track record of delivering results to a high standard within tight deadlines
• Good self management and organisational skills with an ability to prioritise own, and the team’s work effectively with competing workload under pressure
• Experience of managing staff, preferably in a customer service setting
• Ability to deal sensitively with difficult situations and people in distress
• A track record of displaying sound judgement and an analytical approach to decision making
• Personal drive and the ability to be a self-starter as well as a team player
• Excellent English language skills, both written and spoken.  For candidates with English as a second language, certification at IELTS (or equivalent) level 7 or higher within the last 2 years is required. All skill areas (Writing, Speaking, Listening and Reading) must be IELTS score 6.5 or higher
• IT proficiency in MS Office, Outlook and the ability to learn FCO systems 
• Ability to travel across Indonesia and occasionally internationally as needed
• Willingness to work additional hours as necessary, sometimes unsociable hours during a crisis